The Supervisory Medical Support Assistant position is located in the Business Office of the Portland Specialty Call Center. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

The duties of this position include but are not limited to the following: Plans, organizes, administers, and directs how the support services work will be accomplished for the organizations served. Planning, coordinating, analyzing, and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services. Assigning work of subordinate staff which requires developing performance standards. Resolving complex issues to ensure that patient services are met. Evaluating new products, equipment and systems in order to make recommendations for improved operations. Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff and recommendations for awards and advancements. Organizes work, sets priorities and delegates tasks and responsibilities in order to meet deadlines. Manages staffing requirements, manages priorities and coordinates work in order to complete duties in an accurate and timely manner. Provides briefings, orientations, staff development and training. Develops and formalizes performance evaluations for those under the direct supervision of this position. Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations. Work Schedule: Monday- Friday 0730-1600 Compressed/Flexible:not available Telework: may be available in accordance to policy. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. **Resume must include hours per week for work experience credit. Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS 8 Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

Education is not used for substitution of experience at the GS 8 level.

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Dustin Angoco
• Email: [email protected]