This position is located at the J6 at Camp Mabry, Austin, TX. The primary purpose of this position is to serve as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.

Duties

As a IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32) with the Texas National Guard, your duties will include, but will not be limited to:

Requirements

Qualifications

Specialized Experience: To qualify at the GS-11 grade level your resume must include relevant experience with beginning and ending dates of employment reflecting at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Substitution of Education for Specialized Experience. Education achievements are allowed as substitutions for the Specialized Experiences portion only. Basic Qualifications must still be met. Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree, if related meets the requirements for GS-11. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Graduate education must be in one of - or - a combination of the following disciplines: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. If you are using education to meet minimum qualifications for this position, you MUST provide a copy of your transcripts with your application. Only education/experience gained by closing date of this position will be considered.

Education

Substitution of Education for Specialized Experience

Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree

Contacts

• Address TX J6 2200 West 35th St Austin, TX 78703 US
• Name: Human Resources Office
• Phone: (000)000-0000
• Email: [email protected]