This position is located at the John L. McClellan Memorial Veterans' Hospital in Little Rock, AR. The Administrative Officer provides oversight and administrative operations management of outpatient care services at CAVHS and related CBOCs, including Primary Care, Mental Health, Medical/Specialty Care, and Clinical Support Services, integrating all aspects of ambulatory care into the Clinic Practice Management structure.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties may include, but are not limited to the following: Provides access related consultative services to review and develop guidance and policies that will facilitate standardized processes within the facility. Reviews and provides input on regulations and policies for local interpretation, utilizing local clinic practice management and communication strategies. Works as part of an in- house team to ensure a wide range of local factors are considered in the application of national policies and procedures. Gives advice, counsel, and instruction to employees on both work and administrative matters. Implements process improvement and training opportunities that support frontline employees in providing predictable, consistent and comfortable customer service experiences for Veterans, their caregivers and beneficiaries. Utilizes advanced principles and strategies for access improvement to review and provide recommendations. Incorporates process improvement based upon knowledge of VHA's and local organizational philosophy, policies and management principles. Develops the need for and maintains an awareness of available resources and makes recommendations to the Chief of Access & Clinic Practice Management regarding needs, distribution or redistribution of the resources. Works closely with the Chief of Clinic Practice Management and clinic managers to formulate budget recommendations for all outpatient clinical services in order to allocate all available resources to achieve optimal outcomes in access to care and the Veteran Experience. Performs other related duties as assigned. Work Schedule: Monday-Friday, 7:30am - 4:00pm (Subject to change based on the needs of the Agency) Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

TO QUALIFY FOR THIS POSITION AT THE GS-09 LEVEL YOU MUST MEET THE FOLLOWING CRITERIA: SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties this position. Specialized experience consists of performing a wide variety of administrative duties in functional areas; gives advice, counsel and instruction to employees on both work and administrative matters; performs human resources tasks; reviews and advises on policies and procedures; and assists with budget formulation. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. -OR- EDUCATION: Have successful completion of a master's degree or two (2) full years of graduate level education leading to such a degree in a related field of study that demonstrates your ability to perform the duties of this position. NOTE: If you select this option, you must submit a copy of your transcript (unofficial or official) with your application. Education cannot be credited without documentation. -OR- COMBINATION: Have equivalent combinations of successfully completed progressively higher-level graduate education (beyond the first year) and specialized experience, as described above, which meet the total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementAnalysis and Problem SolvingCommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Performance of the Administrative Officer's duties may require extensive walking per day to meet with the facility managers and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address John L McClellan Memorial Veterans' Hospital 4300 West Seventh Street Little Rock, AR 72205 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]