The Program Support Assistant (PSA) is assigned to the Office of Chief, Medical Service. The incumbent's primary duty is to act as program coordinator for all the medical trainees in Medical Service. The duty requires the incumbent to act as a liaison between the DC VA Medical Center and affiliated institutions, including George Washington University, George University, Howard University, Uniformed Services University, and the National Institutes of Health.

Duties

Duties to include but not limited to: The incumbent must possess the ability to provide administrative support and coordination of various functions within the Office of Chief, Medical Service. Ability to provide timely assistance to staff, medical students, residents, Fellows, and patients as needed. Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; and is committed to providing quality services. Process incoming and outgoing correspondence or other documents; screen out items that require personal attention, and disseminate remaining items to the appropriate office. Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately. Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience. Understands the VA's mission and uses this knowledge to guide actions; provides outstanding customer service and represents the organization effectively. Functions as liaison between clinical practitioners and Veterans referred to various services within the DCVAMC. Monitor and properly manage multiple clinic grid schedules, ensuring proper establishment and closures. Collaborates with multidisciplinary teams regarding program or service level policies, evaluations, recommendations, and documentation. Other duties as assigned The incumbent will perform a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization. Such work includes a variety of administrative functions necessary to the smooth management of an office. The functions range from correspondence and information control to tracking equipment, supplies, and services. In addition, the position may act as the primary liaison between the program office in the administrative offices outside the organization. Work Schedule: Monday- Friday 7:30am-4:00pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD180030 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required CSI: Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Verifying of information in health care provider files; Maintaining confidentiality of information in accordance with the Privacy Act; Provides quality control checks on data; managing multiple projects and priorities and meets deadlines; using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval; and researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. Preferred Experience: At least 1-year of previous administrative experience with a proficiency in Microsoft Office Suite and the ability to work independently and in a team setting; possess strong attention to detail and organizational skills. Required soft skills: Customer service awareness, ability to prioritize and multitask, flexible and adaptable, as well as great problem solving and critical thinking skills. You will be rated on the following Competencies for this position: Administration and ManagementAnalytical ReasoningClient OrientationCustomer Service (Clerical/Technical)Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. It occasionally requires the carrying of light objects such as files, books, and papers. No special physical qualifications are required, other than the ability to sit and use a workstation, as well as a telephone. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Washington VA Medical Center 50 Irving Street, Northwest Washington, DC 20422 US
• Name: Wendy Estwick
• Phone: 7134083666
• Email: [email protected]