This position provides office clerical & administrative support to navy Region Southwest (NRSW) Fleet & Family Support Centers (FFSCs). Services provided may cover the FFSC operations at more than one location. The primary purpose of this position is to provide a wide range of direct support and assistance of professional counselors performing clinical counseling and Family Advocacy Program (FAP) case management that are part of the Counseling and Advocacy Programs (CAP) within FFSC.

Duties

A. Provides support for the CAP function within the FFSC, which may include, but is not limited to, the following tasks:

Requirements

• Must provide proof of U.S. Citizenship or U.S. National.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any scheduled appointments.
• Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).

Qualifications

At least two years' experience providing effective customer service in a social service setting, to include demonstrated experience in interviewing customers to obtain factual information and making appropriate referrals, and handling a high volume of requests. Skill in fact finding and simple analysis to identify relevant information, relate the information to an assigned problem, summarize the information, and compare the facts to general principles or regulations. Knowledge of the military lifestyle and special needs of the military population. Thorough and detailed practical knowledge of a complex body of social service regulations, procedures, precedent decisions, or similar body of knowledge in order to apply them in specific situations to answer complex technical questions or to solve technical family advocacy problems that are routinely handled by the office. Knowledge of military and civilian social service resources. Ability to handle multiple and varied requests and work well under pressure. Ability to work well with others and effectively communicate information. Have knowledge of English grammar, usage, format, and procedural requirements. Skill in writing and oral communication to write/type letters, memoranda, and reports to clearly explain complicated regulations, procedures, and concepts to persons outside of the agency. Knowledge of the Privacy Act, Freedom of Information Act and confidentiality issues as relates to the Counseling and Advocacy Programs. Knowledge and ability to use a personal computer and a variety of software applications. Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSC and broad knowledge of the various elements of all other FFSC programs.

Education

N/A

Contacts

• Address NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Kristel Sassady
• Phone: 619-705-5938
• Email: [email protected]