This position provides administrative and clerical responsibilities as well as direct customer service to Navy Region Southwest (NRSW) Fleet and Family Support Centers. Services provided may cover operations at more than one location. The Fleet and Family Support Program (FFSP) is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.

Duties

Conducts basic, non-clinical screening of telephone, written and walk-in referrals for CAS services in order to determine needs and related referrals. Provides quality and timely response to all in-coming requests either by personally providing the information timely response to all in-coming requests either by personally providing the information on routine and non-technical matters or referring to the appropriate staff member. Schedules appointments for CAP clinicians and establishes and maintains any required appointment calendars. Checks for appointment availability and confirms appointments if requested. For contacts that may require an immediate clinical response, a referral to the duty clinician is expedited. Serves as the primary receptionist in the CAP reception area providing guidance on forms needing completion and facilitating immediate access to an on-duty counselor when warranted. Provides information to clients about the program services, and procedures. Maintains a basic knowledge of community resources and programs to answer requests for social services information. Conducts follow-up with clients, as requested, answering any questions and providing assistance as needed. Collaborates with the CAP Staff to identify any new source information needs, and maintains/updates an automated directory for frequently used numbers for the front desk staff and CAP Responsibilities may include contacting military and civilian organizations to obtain information about the range of services provided, costs if any, eligibility criteria and other information useful to customers. Responds to routine and non-technical requests for information. This may involve determining whether or not release of information is authorized and, if so, to what extent. Completes overseas screening, upon request and as directed. Coordinates the bi-weekly Incident Determination Committee (IDC) meeting. Develops and submits agendas, to include case information, to the CAP supervisor or his/her designee for approval. Notifies commands by letter and email of case presentations. Prepares presentation materials for IDC board members and command representatives. Contacts command representatives and board members to ensure attendance. Prepares disposition letters to commands. Prepares minutes of meetings and 2486's that address CRC findings. Completes entries in and maintains the Counseling Case Log and FAP Case Log and checks the FAP Data Base to obtain any pertinent history on a new referral providing, when possible, the results to the assigned worker prior to the first formal assessment. Utilizes appropriate databases and Central Registry to ensure complete and accurate information on the sponsor and prior FAP history. As directed, implements customer evaluation procedures to gather customer feedback and satisfaction with services offered. Reviews, revises, and maintains CAP local standard operating procedures (SOPs) to ensure proper grammar, punctuation, and administrative content. Tracks to ensure specialized program/clinical information is updated by staff specialists periodically and at the frequency required by Center policy. Conducts prior history screenings for Child Development, MWR, and other requesting agencies as directed. The employee uses the full range of functions, including advanced processes of one or more word processing software and/or desktop publishing application to produce a variety of documents. May also use various functions of other software types such as calendars, electronic mail, spreadsheets, or graphics. Operates a computer, peripheral equipment, and appropriate software to perform various computer operations in support of office operations, such as producing reports and maintaining databases, etc. Uses basic and advanced program functions to perform such operations as updating and revising databases and searching for and retrieving data for reports. Maintains documents in electronic files for easy retrieval. Creates/maintains a database for program statistical tracking. Makes backup copies of stored data as appropriate. In a timely and accurate manner, enters workload and other key data into a web-based database and generates/disseminates reports as directed. Other duties as assigned.

Requirements

• Must be able to obtain and maintain a Secret Security Clearance.
• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• May be required to possess a valid driver's license.
• Must have or be able to obtain and maintain a SECRET clearance.

Qualifications

At least two years of experience providing effective customer service in a social service setting, to include demonstrated experience in interviewing customers to obtain factual information and making appropriate referrals, and handling a high volume of requests. Skill in fact finding and simple analysis to identify relevant information, relate to information to an assigned problem, summarize the information, and compare th facts to general principles or regulations. Knowledge of the military lifestyle and special needs of the military population. Thorough and detailed practical knowledge of a complex body of knowledge in order to apply them in specific situations to answer complex technical questions or to solve technical family advocacy problems that are routinely handled by the office. Knowledge of military and civilian social service resources. Ability to handle multiple and varid requests and work well under pressure. Ability to work well with others and effectively communicate information. Have knowledge of English grammar, usage, format, and procedural requirements. Skill in writing and oral communication to write/type letters, memoranda, and reports to clearly explain complicated regulartions, procedures, and concepts to persons outside of the agency. Knowledge of the Privacy Act, Freedom of Information Act and confidentiality issues as relates to the Counseling and Advocacy Programs. Knowledge and ability to use a personal computer and a variety of software applications. Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSC and broad knowledge of the various elements of all other FFSC programs.

Education

Proof of education/training: provide a copy of your awarded/conferred college transcript(s)

Contacts

• Address NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Young Jun
• Email: [email protected]