OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.

Duties

As a Student Trainee (Information Technology)(Customer Service), you will: - Develop customer support policies, procedures, and standards. - Perform market research for new technology. Collect information from users and responds to customer requests in accordance with established procedures, instructions for special assignments, or readily available system information. - Perform research in emerging information technology, integration of data from different information systems, and capabilities of software programs. - Work on program documentation, user training documents, and troubleshooting guidelines.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Basic Qualifications: You MUST meet the definition of a STUDENT for the duration of your appointment. The definition of a student is: an individual accepted for enrollment or enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution, on a full or half-time basis (as defined by the institution in which the student is enrolled), including awardees of the Harry S. Truman Foundation Scholarship Program under Public Law 93-842. Students need not be in actual physical attendance, so long as all other requirements are met. An individual who needs to complete less than the equivalent of half an academic/vocational or technical course-load immediately prior to graduating is still considered a student for purposes of this Program. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes experience performing IT Customer Support work that involves working independently, but within limited frame work of a supervisor, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues outside the business unit in order to provide first-contact customer service problem resolution. Examples of such experience could include: - Experience directly supporting IT specialists with technical issues or problem resolution; OR - Experience maintaining portions of process and procedure manuals; OR - Experience creating and implementing improvements to work processes and procedures. OR You may substitute education for specialized experience as follows: Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Office of Mgmt and Admin Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]