This position will be located at the New Mexico VA Healthcare System, within the Ambulatory Care Department. The incumbent will provide services and support to Ambulatory Care and all associated Community Based Outpatient Clinics (CBOC's) and contract programs.

Duties

The incumbent serves as the Program Specialist for the Community Based Outpatient Clinics (CBOCs), Contact Community Based Outpatient Clinic (CCBOCs) and Ambulatory Care Clinics. Duties include, but are not limited to: Make daily contact with Ambulatory Care staff and external to the Service to exchange information, convey request, and prepare reports. Independent ongoing analysis, monitoring and process improvements are documented and provided to the Business Manager. Responsible for assisting the Business Manager in obtaining, material and supplies needed for the CBOCs operations, including coordination of Independent Government Estimates and establishment of Statements of work. Serve as Contracting Office Technical Representative (COTR) and is a technical expert and resource person regarding operational and contract administrative issues regarding CBOCs. Works collaboratively with contracting staff to facilitate policy and procedural changes affecting services provided. Assist in the measuring of quality of services provided by CCBOCs, reporting concerns and recommending solutions to supervisor and Contracting Officer. Develop clear and concise documentation of deductions for clear communication to the CCBOC Contactors. Perform additional duties as assigned. Work Schedule: Monday - Friday, 7:00a.m. - 3:30p.m. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD50257O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For the GS-9 grade level you may qualify based on your experience and/or education as described below: Specialized Experience: (In addition to meeting Time in Grade) You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: (1) Knowledge of directives and regulations; (2) Knowledge of contracting regulations; (3) Preparing reports and briefings; (4) Equipment Management; (5) Fund control point management; (6) Lease management; (7) Plans and conducts special projects or studies; (8) Quality of Services measuring/management; (9) Review of information and the ability to apply standard analytical techniques (must be able to demonstrate this experience in resume) OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the next lower grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for the position at the grade GS-9. The total percentage must equal at least 100 percent to qualify an applicant for this grade level. You will be rated on the following Competencies for this position: Customer ServiceInformation ManagementManages ResourcesOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves sitting primarily; working on a computer preparing reports and data entry, walking, some standing and light lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Tyrone Andrews-Bey-Beyah
• Phone: (313) 683-3807
• Email: [email protected]