The supervisory Medical Administrative Specialist is located within the Health Administration Service at the William V. Chappell, Jr., VA OPC. The employee has full administrative and professional responsibility for planning and directing all the Medical Support Assistant activities under their supervision. The incumbent is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Duties

Prepares program report- forecasting changes in costs, space, equipment, and personnel requirements. Reviews, analyzes and trends key success indicators in areas managed. Advises management officials of potential program areas and creates action plans to for mitigation. Works closely with Primary Care, Mental Health, and Specialty Service Level Leadership by providing administrative guidance and support to Health Administration Service (HAS) areas managed. Displays effective management skills by directly overseeing multiple team members in various work groups and areas within the organization. Displays understanding of complex decision-making processes by displaying proper analysis skills and creative resolutions. Understands interrelated of effectiveness, efficiency, and productivity requirements of a number of administrative support teams. Displays the ability to comprehend and explain numerous hospital policies and procedures in order to communicate correct information to employees, visitors, patients, and other departments. Displays understanding of a wide range of concepts, principles and practices of HAS programs in order to train and manage processing activities. Hears and resolves grievances and complaints from internal and external stakeholders. Handles conflicts and problems in dealing with customers constructively and appropriately Ability to communicate with a wide variety of individuals to include internal and external stakeholders. Skillful in exercising tact, discretion, and professionalism. Evaluates and writes performance appraisals and provides feedback to employees concerning their performance. Ability to communicate effectively both orally and in writing. Communicates via a number of methods and in a variety of settings (ie town hall meetings, face-to face discussions, executive/VISN level meetings, etc.) Displays the ability to create electronic tools to assist team members in completing tasks. Knowledge base includes training team members and answer questions regarding new electronic tools and work process adjustments. Displays the ability to create reports as requested using variety of tools and suites to include: the Microsoft Suite (excel, access, word, etc.), dashboard creation and manipulation (local and national). Displays the ability to effectively participate on assigned projects, committees and performance improvement workgroups which have a direct impact on program objectives across service lines. Displays the knowledge of VA supervisory rules, regulations, processes and procedures including thorough knowledge of Human Resources Management as it pertains to staff supervision and staffing. Knowledge includes the VA AFGE Master Agreement and its affects upon employee management and supervision. Utilizes strong leadership skills to develop, implement, evaluate and improve processes and procedures to monitor the effectiveness, efficiency and productivity of the program. A one year supervisory probation period may be required for this position. Work Schedule: Monday to Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD06314A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: prepares program report- forecasting changes in costs, space, equipment, and personnel requirements. Reviews, analyzes and trends key success indicators in areas managed. Advises management officials of potential program areas and creates action plans to for mitigation. Displays understanding of a wide range of concepts, principles, and practices of HAS programs in order to train and manage processing activities. Displays understanding of complex decision-making processes by displaying proper analysis skills and creative resolutions. Understands interrelated of effectiveness, efficiency, and productivity requirements of a number of administrative support teams. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master degree or equivalent or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. NOTE: A transcript must be submitted if you are basing all or part of your qualifications on education. Applications submitted without this information may not be considered . OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingCommunicationsComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary; although, some slight physical effort may be required for lifting such as computer paper, books, files, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Vilnalys Irizarry-Brisueno
• Phone: (939) 227-1856
• Email: [email protected]