This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia. This vacancy is also being announced concurrently with vacancy announcement HHS-ACF-MP-23-12060605 under merit promotion procedures. Please review this announcement to see if you are eligible for consideration under merit promotion procedures.

Duties

WHAT YOU'LL BE DOING DAY TO DAY: As Supervisory Child Support Program Specialist (Policy and Training), you will use your knowledge of and experience with Administration for Children and Families, Office of Child Support Services, to optimize business results and customer experience by: Participate in decisions relating to compliance with child support regulations and policies. Study and analyze current new techniques/models to resolve child support policy and training needs and problems. Respond to inquiries on child support policy and training issues in assigned areas. Explain child support regulatory and policy requirements and negotiate with counterparts in other programs to eliminate discrepancies and correct inadequacies. Maintain liaisons on developing policy and training policies and operating procedures with other ACF components, regional, and state agencies, related HHS program, and other federal agencies. Coordinate and facilitate child support training workshops. Lecture and train a variety of audiences both on and off site. Facilitate actual conduct of meetings including, but not limited to, assisting participants in logistics, arranging for equipment needs such as recording or web access for distance learning. Develop report, graphs, charts, and narrative explanations reflecting schedules, sites, accomplishments, costs, etc., involving training data and technical assistance to state and local child support practitioners. Review technical assistance sought and provide consultations by specialized categories such as paternity establishment, family-centered strategies, enforcement techniques, etc. Respond to the needs of child support agencies by developing policy and training material. Research and analyze legislation, reports, judicial decisions, and new program procedures and proposals.

Requirements

• U.S. Citizenship required.
• Males born after December 31, 1959, must be registered or exempt from Selective Service - http://www.sss.gov.
• Suitable for federal employment
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR: Basic Qualifications: Applicants must demonstrate that they meet the Basic AND Specialized Experience requirements as noted below. Basic Requirement: You must meet one of the items listed below (A, B, or C): A. Possess a degree in behavioral or social science, or related disciplines appropriate to the position. (Must provide transcript) OR B. Possess a combination of education and experience that provided you with the knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (Must provide transcript) OR C. Possess four years of appropriate experience that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. AND For GS-15 Experience: You must possess at least one-year (52 weeks) of specialized experience equivalent in difficulty and responsibility to the GS-14 level in the Federal service (obtained in either the public or private sectors) performing ALL of the following tasks: Experience working for Federal, State, Local, or Tribal child support agency. Developing child support policy and regulations. Coordinating child support policies and regulations involving paternity establishment, medical support, Tax Refund Offset, fatherhood, undistributed collections, arrearages, interstate, tribal, and/or international. Facilitating child support training workshops and providing technical assistance to grantees. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

EDUCATION:

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript or unofficial transcript of courses, grades earned, completion dates, quarter and semester hours earned.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.

Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.

Contacts

• Address Administration for Children and Families 330 C St SW Washington, DC 20201 US
• Name: SROC Help Desk
• Phone: -----
• Email: [email protected]