This position is located in the Management Directorate, Office of Chief Information Officer, Transformation Delivery Division. As an Information Technology Program Manager, you will work to transform IT solution delivery to meet USCIS IT strategic goals.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Leads Agile teams' planning, testing, evaluation, and deployment of Agile system development programs for releases within OIT programs that are being delivered using an agile methodology and Systems Engineering Lifecycle (SELC). Leads project resources by coordinating and integrating activities mitigating risks while ensuring quality assurance processes are implemented and maintained. Leads Agile software development teams and initiatives to ensure continuous delivery of value-added products. Delivers digital services and capabilities through an iterative cycle that includes designing and testing prototypes. Ensures technical integration is achieved by participating in design, development, modification, testing, deployment, support,and documentation of new and/or existing applications software.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/17/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/17/2023. Basic Requirements: All applicants must meet the following basic requirements. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Selective Placement Factor: You must have experience leading Agile development projects supported by integrated DevSecOps (development, security and operations) teams that utilize Kanban, Scrum, or similar application lifecycle management methodologies. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. Selective Placement Factor: You must have experience with Agile development best practices such as Lean, Kanban, or Scrum OR experience leading large IT projects to implement software applications and services. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. Selective Placement Factor: You must have experience with Human-Centered Design (HCD) practices to evolve product strategies and implementation roadmaps in alignment with changing business objectives and user needs over the product delivery life cycle. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Utilizing IT principles and software design/ development concepts,methods, and standards to manage project resources. Developing Agile methodology and modern programming technologies and frameworks such as Amazon Web Services Cloud (AWS) tools, Data bricks, Scala, or Open-Source technologies. Managing the interrelationships among multiple IT disciplines (IT security, infrastructure, networking, end user support, etc.). Managing project delivery teams in the successful delivery of products that meet business expectation. GS-14: In addition to the requirements at the lower grade level(s), you qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Applying analytical tools and methodology to provide a comprehensive knowledge of management issues and programs for development and/or implementation. Applying IT project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, and monitoring activities. Managing project delivery teams in the successful delivery of products. Managing technical areas of focus and teams to address IT vertical issues. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/17/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]