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Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Fire Support The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides help desk support to customers in various paper and electronic processes, procedures and requirements necessary to file information returns electronically, including processing applications and creating an account to file electronically. Provides a full range of technical assistance to customers including troubleshooting problems and issues, identifying causes of problems, explaining filing/processing requirements, determining steps to be taken, and providing solutions to resolve issues to ensure electronic files can be transmitted and prevent future problems. Refers unresolved or more complex problems and issues to the lead or Subject Matter Expert (SME) for resolution. Navigates through numerous screens, systems, research tools, and IRS technology to determine if control files/records have been created, identifies file problems, and resolves a wide-range of technical issues and problems. Verifies the processing of electronic files submitted by the customer through the information return processing system, and provides information and confirmation to customers on the status of transmitted and retransmitted files, including but not limited to waivers, and extensions to file. Supports the testing filing process for electronic information returns to ensure records can be transmitted in the correct format and meet IRS electronic filing specifications; ensures required fields will post to the IRS Master File; and ensures customers understand processing requirements for electronic information return filing.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-8 LEVEL: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-07) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate the following: experience with a moderate range of research, investigative, and diagnostic methods, procedures and principals in order to identify file problems; advise customer on required corrective actions; experience with IRS and information return filing regulations, operations, and procedures governing a wide-variety of information reporting transactions in order to resolve error conditions; experience with data content, input and output from systems, error codes, abbreviations and terms used in system monitoring and controlling utility programs to resolve problems; experience interpreting and resolving problems based on information derived from system monitoring reports; experience with various forms of automation; experience with various command codes used in IDRS to retrieve, access, or extract data and information. GS-08 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS. GS-09 SPECIALIZED EXPERIENCE: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-08) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate the following: experience with a wide range of research, investigative, and diagnostic methods, procedures and principals in order to identify file problems; advise customer on required corrective actions; experience with extensive and diverse IRS and information return filing regulations, operations, and procedures governing a wide-variety of information reporting transactions in order to resolve error conditions; experience with the data content, input and output from systems, error codes, abbreviations and terms used in system monitoring and controlling utility programs to resolve problems; experience interpreting and resolving problems based on information derived from system monitoring reports; experience with various forms of automation; experience with various command codes used in IDRS to retrieve, access, or extract data and information; experience providing clear and concise replies in order to exercise diplomacy in contacts with external customers, transmitters, filers/payors or authorized representatives. GS-09 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - Non-Service Center 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748