The Information Technology Specialist (Customer Support) will report to the Health System Administrator in the Information Technology Department located at the Uintah & Ouray Service Unit. The duties and responsibilities include providing point-of-care customer service to resolve customer related technical software and hardware problems in accordance with established policies and procedures to employees of the service unit.

Duties

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information. Troubleshoots and provides solutions to customer request for assistance in resolving basic hardware and software problems, escalating and reporting problematic software and hardware issues to appropriate higher graded specialists, subject matter experts, or supervisors when preliminary troubleshooting is unsuccessful. Supported hardware includes but is not limited to laptops, desktops, servers, printers, and phones. Supported system types include but are not limited to Resource and Patient Management System (RPMS), United Financial Management System (UFMS), the Windows operating system, and Microsoft Office products. Participate in site surveys in order to verify software installation practices and operating environments are compliant with desktop and network security standards and network capacity to ensure customer needs are met. Test, maintain, install modify, relocate, check and service, government owned, internet Protocol (IP), digital and analog telephone equipment and circuits within the local telecommunication system. Install and maintain information technology equipment, network devices and cables as required to connect computers and telephones to the local area network.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number. INDIVIDUAL OCCUPATIONAL REQUIREMENTS: Information Technology (IT) Management Series - GS-2210 Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education:Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. MINIMUM QUALIFICATIONS,GS-2210-05: Completion of a Bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management (Must submit copy of transcripts). OR Completed a Bachelor's degree from an accredited or pre-accredited institution which provided a minimum of 24 semester hours in one or more of the fields identified in above. above and required the development or adaptation of applications, systems or networks (Must submit copy of transcripts). OR Your resume must demonstrate at least (1) full year of IT experience that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: IT-related experience demonstrating each of the four competencies listed below: Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATIONS,GS-2210-07: Your resume must demonstrate at least (1) year of full-time specialized experience comparable in difficulty and responsibility to the GS-05 grade level that equipped you with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: assist users in resolving technical computer problems and malfunctions; proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities, provides instruction to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques, consults with customers regarding potential systems or program upgrades. OR Completed (1) year of graduate education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts if using this option to qualify). OR Superior Academic Achievement - Completed a Bachelor's degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management with one of the following: Graduated with at least an overall GPA of 2.95, or Graduated with at least a 3.45 GPA in my major or during the last two years of college; Graduated in the top third of my class; or I have been a member of a national scholastic honor society recognized by the Association of College Honor Societies. (Must submit copy of transcripts)., Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Uintah Ouray Service Unit PO Box 160 Fort Duchesne, UT 84026 US
• Name: Travis Yellowhair
• Email: [email protected]