This position is within the Office of Human Capital and Talent Management, Office of Workforce Planning, Policy, and Systems Management, Systems Management Team at the U.S. Agency for International Development (USAID). The Systems Management Team is responsible for integrating and coordinating all areas of human capital information systems for the Agency's workforce. These systems must accommodate and support Civil Service and Foreign Service employees, as well as additional employee mechanisms.

Duties

Manages complex Human Resources Information Systems projects by coordinating, communicating, integrating, and monitoring the overall success of the HR technology projects, ensuring alignment with critical bureau and agency priorities. Plans, designs, develops, modifies, and/or implements complex automated HR technology solutions involving innovative concepts. Serves as a HR technology Subject Matter Expert to the bureau and the agency. Produces reports and statistical information for operational performance purposes and briefs to senior management officials on HR IT/business processes and technology functions. Manages and monitors the integration of HR IT programs and services and troubleshoots solutions to integration issues. Configures and customizes reference tables and data with the HR systems. Manages system agreements with vendors or shared service providers and provides training and guidance to employees who provide Tiers 1 and 2 support to the agency workforce. Manages system agreements with vendors or shared service providers. Determining actions required to resolve current or potential problems in the areas of systems operation and report generation and initiating corrective action with appropriate staff.

Requirements

• United States Citizenship is required.
• Relevant experience (see Qualifications below).
• Must be able to obtain and maintain a security clearance.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Direct Deposit/Electronic Funds Transfer is required.
• If you have no prior Federal experience or are selected under Delegated Examining procedures, you will be required to serve a one-year probationary period.
• If you select to be considered under Merit Promotion requirements, you must meet the Time-in-Grade requirements before the closing date of this vacancy announcement.
• These are Testing Designated Positions (TDP's) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.

Qualifications

Specialized Experience: GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position include: Applying process improvement methodologies to assess HR systems for business process modernizations. Implementing automation support requirements or enhancements based on HR user needs. Developing project plans, tasks, milestone dates and schedules to ensure proper sequencing of events and tracking throughout the life cycle of the programs/projects. Support and maintain various systems that make up the Human Resources Information Systems (HRIS) portfolio, including, but not limited to systems that support the following: Payroll Personnel, Recruitment, Assignments, Entry on Duty, Performance Management, electronic Official Personnel Folder, and Workforce Reporting. GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position include: Developing and maintaining data models, dashboards, and reports to support data-driven decision making. Providing technical support and training to HR and management officials on the interoperability and operation of HRIS applications, such as; PeopleSoft, National Finance Center applications, USA Staffing, Electronic Official Personnel Folder (eOPF), Cornerstone. Analyzing HR systems in order to process and identify areas for improvement and recommending automation solutions. Serving as a Tier 3 support for complex IT system issues that occur and solving complex issues in the form of improved technology fixes and guiding impacted users throughout the resolution process. Translating functional requirements into technical requirements, and delivering and maintaining HR information systems and tools developed on the Human Resources Service Delivery (HRSD) platform such as ServiceNow. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience relevant to the position's duties to be filled, including volunteer experience. CTAP/ICTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible applicant with the knowledge, skills, and abilities that clearly exceed the position's minimum requirements. In addition, a well-qualified employee must meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); meet quality ranking factors and are assigned to the Silver Category or higher Category; be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND be able to satisfactorily perform the duties of the position upon entry without additional training. A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. Therefore, selecting officials will document the job-related reason(s) for qualification determinations without selective and quality ranking factors.

Education

This position does not have a positive education requirement.

Therefore, no transcripts are required.

Contacts

• Address Office of Human Capital and Talent Management 1300 Pennsylvania Ave NW Washington, DC 20523 US
• Name: USAID HR Help Desk
• Phone: 202-712-1234 X2
• Email: [email protected]