This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Cyber Security to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This is a PERMANENT position, located at the US Army Recruiting Command, Fort Knox, KY.

Duties

Serve as IT knowledge management developer for system automation in support of US Army Recruiting (USAREC) operations. Provides global operation knowledge management support to Commander, USAREC. Develop collaborative knowledge services solutions for the USAREC headquarters staff and subordinate organizations. Develop best practices for USAREC specific information security requirements across the entire A365 environment to prevent unauthorized access to Army applicant specific PII / PHI. Chair the USAREC Knowledge Management Working Group to enhance organizational learning and to assess and improve USAREC business process automation requirements. Enhance SharePoint Online by developing and securing Power Automate and Power App solutions needed to support Recruiting Operations and mission success. Develop A365 environment and data literacy training products for Recruiting NCOs assigned to USAREC.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (APPSW)]: Specialized and Other Experience: One year of specialized experience which includes: creating, and/or requesting server, applications and architecture modifications in support of USARECs recruiting applications and subsystems functionalities and generating custom reports; coordinating throughout USAREC, the US Army and other US government agencies; submit, tests and authorizes transition of any system release or upgrade. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11) The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--NO substitution of education for experience is permitted.

Contacts

• Address DM-APF-W06QAA RCTG COMD HQ DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk