This position is located within a Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA).The primary purpose of the Ambulatory Care Operations Director- Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.

Duties

The Ambulatory Care Operations Director-Group Practice Manager (ACOD-GPM) is responsible for supporting high quality, accessible, cost effective health care services. The ACOD-GPM is also responsible for ensuring a high quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC employees, and expert clinical staff. In addition, the ACOD-GPM works with the VAMC quadrad to develop strategic plans for the facility as it relates to access to care. The ACOD-GPM measures and assesses clinical business activities with an emphasis on improving clinical product line performance. Major duties include: Review and provide input on nationally issued regulations and policies with VA-wide implementation utilizing local ACOD-GPMs and communication strategies. Works as part of a national group of ACOS-GPMs to ensure a wide range of local factors considered in the development of national policies and procedures. Review and evaluate local processes to determine and procedures to determine areas of effectiveness, efficiency and improvement for proposal through GPM Community of Practice and the National Steering Committee at the national level. Align local processes with planning and policies at the network and national access leadership levels. Interface with national leadership to ensure local policies and procedures are consistent with national policy. Recommend national improvement strategies, policy and process changes to executive leadership at the HCS, VISN and VACO levels as appropriate. Serve as the Operations Access Lead (OAL) for a unit engaged in clinic access and data analytics. Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed. Serves as the supervisor for a unit engaged in clinic access and data analytics. Plans work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work Delegated full authority to act and speak for the Chief of Staff in the course of carrying out responsibilities. Act as the expert on policies and requirements for clinical support and administrative services. Work Schedule: Monday-Friday 8:00 a.m.- 4:30 p.m. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist -Group Practice Manager/PD619-39448-0 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/08/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. INDIVIDUAL OCCUPATIONAL REQUIREMENT - Applicants must meet one of the below requirements for the Health System Specialist 0671 occupational series. Individual Occupational Requirements are used in conjunction with a group coverage (generic) standard. Applicants who do not meet the individual occupational requirements are ineligible for further consideration. Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration (transcripts are required). ~OR~ Experience - Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. ~OR~ Special Provision for Inservice Placement - Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the Basic Requirements identified above, you must also meet the Minimum Qualifications stated below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintaining knowledge of clinic practice management training material and oversee development of action plans to fulfill CPM training requirements; ensuring the timely review, analysis, and adjustment of marketing strategies, plans and programs with the marketing office to meet the organization's needs and the changing market conditions; Identifying, defining and prioritizing customer service tools, process improvement and training opportunities that will support front-line employees in providing predictable, consistent and easy customer service experiences for Veterans, their caregivers and survivors; and Working with the National Program Office, in collaboration with HCS service lines to review and develop national guidance and policies that will facilitate standardized processes. You will be rated on the following Competencies for this position: Interpersonal Effectiveness Performance Measurement Organizational Stewardship Analytical Thinking Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The position may require extensive walking per day to meet with the VAMC quadrad, Clinic Leads, Administrative Leads, MAS staff, and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Central Alabama VA Medical Center-Montgomery 215 Perry Hill Road Montgomery, AL 36109 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]