Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, New Orleans Sector Headquarters, Mission Readiness Operations, located in New Orleans, LA.

Duties

This position allows you to use your knowledge and experience supervising employees that provide services in direct support of operational programs. This position starts at a salary of $116,393.00 (GS-14, Step 1) to $151,308.00 (GS-14, Step 10) with promotion potential to $151,308.00 (GS-14, Step 10). As a Supervisory Mission Support Specialist, you will provide development and implementation of key mission support processes for the Sector. Through subordinate supervisors, you will have responsibility over mission support policies, logistics, procurement, workforce and position management, and financial programs and services. Duties and responsibilities include: Advising a Sector Chief Patrol Agent and other managers on mission support processes; developing overall operational plans, objective and strategies for these processes. Testing, developing and adapting new methods and theories; recommending inclusion or modification for use by other organizations; monitoring and evaluating the delivery and support services to key field managers and employees. Directing and overseeing the execution of budget, logistics, procurement and quality assurance programs; in coordination with the Chief Finance Officer developing, evaluating and improving financial policy, plans and processes. Providing a full range of supervisory functions for a staff that provides a diverse range of mission support services; setting priorities and scheduling completion of work to direct reports; making decisions on problems, communicating performance requirements, evaluating work performance, and recommending recognition of employees.

Requirements

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assessing the productivity, effectiveness, and efficiency of program operations objectives; Assigning and explaining work requirements to subordinate staff will establishing production standards; Monitoring and analyzing the flow of work throughout the organization; Developing new or modified administrative program work methods and procedures for delivering effective services to management and employees; Identifying and recommending solutions to a wide range of problems related to management; Providing confidential support, direction and advice to management and employees; Overseeing a team that researches, evaluates, prioritizes and recommends solutions for critical and sensitive issues. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/10/2023. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address United States Border Patrol Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]