This position is located in the Business Office Service. The incumbent of this position provides continuous business oversight for a variety of software programs integral to the overall administration and operations of the business and effects programmatic changes at the facility level. The incumbent coordinates ongoing data collection and analysis and uses knowledge of System Redesign principles to determine organization performance.

Duties

MAJOR DUTIES AND RESPONSIBILITIES: The incumbent coordinates ongoing data collection and performs analysis to determine optimal organizational performance. He/She uses available data to determine current performance and develops and implements local performance measures as needed to assess current status and determine areas targeted for improved effectiveness and efficiencies of Health Administration Service practices. Develops initiatives which will enable the facility to provide quality health care to its population while operating in a more effective and efficient manner. The incumbent performs a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention. Incumbent designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of Health Administration Service programs through on-site education and training. The incumbent identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems. He/She coordinates with other staff to identify information needs and develops data collection methods and report formats to meet those needs. The Program Application Specialist organizes, compiles, summarizes, and analyzes the data collected and develops reports which reflect the scope of activities and identifies trends and opportunities for improvement. Incumbent researches problems that impact the quality and efficiency of Health Administration Service operations. He/She discusses problem areas with personnel concerned to identify and implement remedial action to be taken. He/She follows through to insure program requirements are met and planned actions have been initiated and are effective. The incumbent recommends and implements amendment of Health Administration Service programs where necessary. The incumbent is responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology VISTA packages, e.g. ADT (Admissions/Discharge/Transfer); Scheduling; PTF (Patient Treatment File); PDX (Patient Data Exchange); HINQ (Hospital Inquiry); AMIEII/IBBA (Intranet BDN/BIRLS Access); AMIE (Automated Medical Information Exchange); Discharge Summary; PCE (Patient Care Encounter and Visit Tracking); ACRP (Ambulatory Care Reporting); Network Health Exchange; AICS (Automated Information Collection System); KLF Menu; CIRN (Clinical Information Resource Network);TIU (Text Integration Utilities); EWL (Electronic Wait List), Beneficiary Travel V 1.0; EAS (Electronic Application Systems) V1.0; and additional Health Administration Service programs as added. The software controls critical applications, which are used primarily by all care lines/services, i.e. Gains and Losses Sheet, Scheduling, Admissions/Discharge/Transfer, AMIE, HINQ, PTF and a multitude of other software modules. The incumbent provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Trains service employees and facility employees in the use of PIMS programs, such as scheduling, to ensure that data is entered correctly and optimizes clinic utilization. Training consists of development and presentation of both formal lectures and on-the-job sessions to those employees who will be entering, changing and extracting data. Trains users in resolving minor processing and equipment problems. The incumbent maintains reference material for the service. The incumbent plans initiatives for hardware and software needs for the service. The incumbent is responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. Responsible for determining the physical and data security needs for the service areas and implements necessary improvements. Assesses individual needs to determine appropriate level of menu access for staff and employees from VISN VA facilities. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am-4:30pm Telework: Regular Teleworks 6+ Days Per Pay Period. Virtual: This is not a virtual position. Position Description/PD#: Program Application Specialist/PD090500 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/02/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 . The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 . The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: Applicants must have one full year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Your resume must clearly reflect your experience. No assumptions can be made. Specialized experience would typically include but is not limited to; knowledge of hospital systems to effectively address services responsible for patient concerns; knowledge of Federal Laws, facility policies, procedures and organizational structure; knowledge of the principles and practices, federal laws, regulations, policies and procedures governing the operation of the facility to include indirect care, access, services, clinical appeals, and privacy and skill in applying this knowledge to the most difficult and complex problems with patients; knowledge of medical terminology and VA nomenclature; knowledge of programs, services and support resources available to patient and their caregivers. Extensive knowledge and experience coordinating ongoing data collection and perform analysis to determine operational performance. Knowledge and experience designing and developing dissemination and training materials for the implementation of Health Administration Service programs. OR Education: Applicants may substitute education for the required experience. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. A transcript must be uploaded to support your answer. To qualify based on education for this grade level, you must have Master's or equivalent graduate degree OR2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D.,, if related; OR Combination: Applicants may also combine education and experience to qualify at this level. GS-11Specialized Experience: Applicants must have one full year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Your resume must clearly reflect your experience. No assumptions can be made. Specialized experience would typically include but is not limited to; knowledge of hospital systems to effectively address services responsible for patient concerns; thorough knowledge of Federal Laws, VA eligibility regulations and directives governing medical benefits for Veterans and changes which affect these benefits; facility policies, procedures and organizational structure; comprehensive knowledge of the principles and practices, federal laws, regulations, policies and procedures governing eligibility, benefits, care, access, services, clinical appeals, and privacy and skill in applying this knowledge to the most difficult and complex problems with patients; knowledge of medical terminology and VA nomenclature; comprehensive knowledge of programs, services and support resources available to patient and their caregivers; high degree of skill in oral and written communication as well as interpersonal relations. Extensive knowledge and experience coordinating ongoing data collection and perform analysis to determine operational performance. Knowledge and experience designing and developing dissemination and training materials for the implementation of Health Administration Service programs. Extensive knowledge and experience coordinating, planning, implementing, and training on various information technology VISTA packages. OR Education: Applicants may substitute education for the required experience. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. A transcript must be uploaded to support your answer.To qualify based on education for this grade level, you must have a Ph.D. or equivalent doctoral degree OR3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related; OR Combination: Applicants may also combine education and experience to qualify at this level. Education Information: One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. You will be rated on the following Competencies for this position: Data ManagementDatabase AdministrationEducation and TrainingOral CommunicationResearch Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address John J Pershing VA Medical Center 1500 North Westwood Boulevard Poplar Bluff, MO 63901 US
• Name: David Baldridge
• Phone: (573) 712-7485
• Email: [email protected]