You will serve as the Lead Transportation Assistant with the Health Administration services with the VA Puget Sound, Seattle, Washington division.

Duties

You will coordinate travel related services for Inpatients in Spinal Cord Injury, Nursing Home Care Units, Blind Rehabilitation Program, Domiciliary, extensive Mental Health Program, and an extensive comprehensive specialty and primary care outpatient program. You will be responsible for all administrative duties related to the Beneficiary Travel and the Patient Funds programs. You will administer policies relating to the area of travel and patient funds which provides a basis for sound administrative practices. You will take over escalated issues from other Transportation Assistants and provides guidance to staff and patients to minimize the possibility of unauthorized actions or unfavorable criticism. You will report to the Travel Supervisor or Mobility Manager and ensures that work assignments of other employees are distributed and balanced in accordance with established workflow and rotation schedule. You will maintain oversight of the status and progress of work and make day-to-day adjustments and obtain assistance from the supervisor on problems that may arise, such as backlogs, which cannot be disposed of promptly. You will be responsible to give on-the-job training to new employees. You will instruct employees on changes in work procedures and provide them with written instructions and documentation on the changes. You will maintain current informational knowledge base and answer questions of other employees on procedures, policies, and directives. You will assess the strengths and weaknesses of every subordinate employee to provide an effective and patient-oriented working mechanism throughout the section. You will perform other duties as assigned. Work Schedule: Monday-Friday, 8:00 am to 4:30 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Transportation Assistant/PD408750 Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 08/07/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the GS-06 level or pay band in the Federal service that includes performing the following duties: determining eligibility, coordinating travel, and arranging lodging for Veterans traveling to their VA appointments; administering policies relating to the area of travel and patient funds which provides a basis for sound administrative practices; advising on escalated issues from other Transportation Assistants and providing guidance to staff and patients to minimize the possibility of unauthorized actions. OR, EDUCATION (TRANSCRIPTS REQUIRED): I have successfully completed one (1) year of graduate education that is directly related to the duties of the position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Accounting OperationsComplianceComputer SkillsCustomer Service (Clerical/Technical)Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent works in a well-lit, ventilated, office setting. Duties require sitting a PC/computer most of the 8-hour tour of duty in an ergonomic appropriate environment while assisting customers. Incumbent works in the hospital computer system as well as other electronic based programs. The incumbent may encounter angry and potentially violent customers. Position requires a high level of concentration and coordination. The work involves occasional risk to communicable disease in addition to the routine discomforts that require normal safety precautions typical of a hospital setting. Work Conditions: Work is performed in an office setting within view and hearing of patients and the public. The clerk has direct contact with the Veterans and possible exposure to contagious diseases. Immediate attention is required for patient funds activities, and travel arrangements must be completed timely. Meeting these obligations may present varied demands on the incumbent. Patients may present skeptical, agitated, uncooperative, and some may become hostile or dangerous. The work environment is multifaceted, complex, and demanding. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Puget Sound Health Care System 1660 South Columbian Way Seattle, WA 98108 US
• Name: Christian Sheehy
• Phone: 2535831069
• Email: [email protected]