This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Duties

The Telephone Operator will report to the Chief of Support Services in the Support Services Department located at the Phoenix Indian Medical Center, Phoenix, AZ. This position provides assistance to the Nurse Supervisor and other staff after hours and is a key figure in all emergencies. The Telephone Operator also serves as a public relations figure for the medical center understanding that this is the hub of communications for the medical center. Greets a variety of callers, transferring callers to proper destinations; receives and relays messages; processes or routes emergency calls to a variety of people and places as the need arises. Monitors a variety of other alarms located at the communications center including the blood bank, fire, the generator, various codes, the gas alarm also stat alarms. Activates teams to respond appropriately, provides support and resets alarm systems. Prepares a variety of reports documenting hospital emergencies such as power failure or outages, communications failure, disasters, danger or threats to staff and hospital and for other unusual incidents requiring information such as times, dates, sequence of events, responders, and other important facts. Maintains and prepares the monthly hospital master staff on-call and call-back schedule for use by clinics/providers and others.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number. MINIMUM QUALIFICATIONS, GS-0382-04: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position. OR Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application) OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-04 level. NOTE: Combining Education and Experience: For GS-4 level positions, determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your education as a percentage of the education required for the grade level; then add the two percentages. The total percentage must equal at least 100 percent to qualify for the GS-04 grade level. TYPING PROFICIENCY REQUIREMENT: In addition to meeting experience or education requirements, applicants for this position must show possession of the Typing Proficiency ability/skill. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Must have the ability to type 40 words per minute (typing speed). Time In Grade: Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the closing date of the announcement.

Education

If you would like to use education to qualify for this position, then you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US
• Name: Travis Yellowhair
• Email: [email protected]