This position will be assigned to the Air Force Service Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hours per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Champion usability and user centric design principles by defining the UX research and development process. Lead and govern the digital user experience through standards and best practices ensuring easy user interactions that drive business value. Own the digital media platforms, including web and social media sites, and work with stakeholders, creatives, and developers to create compelling, effective, and innovative online experiences that drive impact for our operations and our customers. Deliver intuitive, engaging, and action-oriented experiences that achieve increasingly measurable results. Build new user experiences and enhance user experiences to drive more visits, improve engagement with our content on the website, optimize lead capture, drive ecommerce sales, and improve conversions from web traffic to sales opportunities. Support leadership in defining the digital experience vision for our customer segment(s). Create and maintain a digital experience roadmap and release plan by establishing a cadence for and opportunities to ideate, prioritize, review, publish and socialize our roadmap with leadership and stakeholders. Drive program delivery of our roadmap by working with Digital Content Owners and Program Managers to prioritize, monitor, and deliver work to support our business initiatives and enterprise digital marketing transformation initiatives. Manage our digital marketing asset portfolio in terms of monitoring systems, monitoring customer feedback to ensure we are delivering an optimal customer experience, as well as in terms of leveraging the full capabilities of our business systems. Examples of digital assets include our websites, e-commerce stores, renewal experiences; self -service tolls, etc. Lead/ support business transformation initiatives related to Digital Marketing, as directed. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12670231

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/10/2025 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: A Bachelor's Degree OR experience with Journalism, Marketing, English, or Communications combined with specialized experience in a desirable related field such as web development, programming, web design, or graphic design. Experience with digital marketing. Experience with leading cross-functional teams and partnered efforts to achieve program objectives. Strong project management experience. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Preferred experience with creating and delivering digital experiences for customers, from ideation to launch, with primary ownership or a key role in driving the product / program backlog, delivery, and monitoring on digital e-commerce platforms and B2B or B2C e-commerce management experience. Technical and business acumen, including a broad experience of technical trends and new solutions, proven experience to maximize investment in current platforms Able to publish content once and have it utilized in multiple deployment mechanisms, enable both operations and marketing teams to deploy their necessary activities in a timely manner, while adhering to all user experience requirements. Preferred experience with managing multiple projects concurrently and the experience to deliver against timelines in coordination with combinations of in-house, agency, and contractor resources to design new experiences, implement projects, and flex and scale dynamically as the project portfolio requires. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AFSVC Installation Support AFSVC/VI 2261 Hughes Ave, Suite #156 Lackland AFB, TX 78236-9852 US
• Name: AFSVC HQ NAF HR Office
• Email: 902fss.fsmh.902fssnafhumanresources@us.af.mil