This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J9/HOSTING AND COMPUTE (HAC) - OPS & CMD DIV/CNTL SVCS BR (ORG HCA12).

Duties

Serves as a Section Chief directing and supervising employees highly skilled in customer support. managing a portfolio of IT capabilities that align with the overall needs of mission and business enterprise priorities. Defines work schedules, job assignments; and ensures that evaluations, reports, and/or recommendations are compatible with organizational goals and achieve intended objectives. Advises leadership, to include principals and chiefs on change, configuration, or problem management process health or improvements, strategic planning, and process policies and procedures. Develops, recommends, and implements doctrine, policies, and directives relating to ITIL processes, including, but not limited to, change or configuration management for DISA Host and Compute Center (HaCC) or Agency level integration.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This position requires Secret/NCS security clearance.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail- Experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - Experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication - Briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - Identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in IT Portfolio Management; implementing IT management doctrine related to change and configuration management; and conducting audits of IT programs or projects. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-13 grade level.

Contacts

• Address DISA - HC/Operations Support Office 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil