This position is located in Wolf Trap National Park for the Performing Arts, in the Division of House Management. Incumbent will assist management and lead staff of approximately 36 employees. Open to the first 75 applicants or until 01/27/2025 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. There is no public transportation to this park.

Duties

The major duties of the Lead Usher position include, but are not limited to, the following: Communicates the Park's mission, vision, and values to the team. Verbalizes to the team their role at the park and the customers service expectations of each employee along with time schedules and constraints they must follow. Instructs the team in theater protocol, appropriate problem-solving methods and techniques, communicates what the chain of command is for evaluating issues and determining acceptable solutions. Leads the team by providing feedback, distributing and balancing workload and tasks among employees and volunteers to satisfy front-of-the-House operational requirements in accordance with established workflow, skill level; makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each employee has an integral role in interacting with the public. Organizes the training of team members in methods and techniques of team building and working in teams to accomplish tasks and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks. Develops curriculum and content of three-day annual training program for paid usher staff and one-day training programs for volunteer ushers. Presents usher training sessions and recruits appropriate speakers to augment training.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-01/27/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). Experience at this level must include all of the following: Performs a full range of standard and non-standard clerical assignments and resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. Provides leadership and assists in the management of services for staff and meets with the management team to identify needed skills, formulates guidelines for the theater, and develops effective working relationships with personnel within the Park for planned events. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours). IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts, or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). You must include transcripts. -OR- COMBINATION: Successful completion of a combination of education and experience as described above. You must include transcripts. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Wolf Trap National Park for the Performing Arts 1551 Trap Road Vienna, VA 22182 US
• Name: Teshika Miller
• Email: teshika_miller@nps.gov