The position processes orders for the prescription of prosthetics, sensory aids and durable medical equipment and/or services while performing customer services in addition to clerical and administrative duties to accomplish VA's mission to serve Veterans and their families.

Duties

Duties include but are not limited too: Answers phones and directs callers to appropriate staff. Takes messages off voicemail and returns phone calls within 24 hours. Receives, opens, reviews, and distributes all incoming mail. Mails out equipment and correspondence. Delivers misdirected mail received in Prosthetics for other services. Provides medical equipment to veterans. Documents transaction in patient medical record. Generate a variety of reports and correspondence as directed. Ensures privacy laws are not violated with transmittal of sensitive information. Provides patient care/support to an adult population. Within the broad categories, the incumbent must tailor the patient care/support services to meet the specialized need(s) of the individual patient. Displays a positive image on behalf of the VA. Interacts warmly with all stakeholders, clinicians, veterans, family members, and vendors. Be highly motivated to seek ways to expedite patient processing, accomplish the VA mission and adapt to the ever-changing world of health care. Work Schedule: Monday - Friday; 8:00am - 4:30pm Position Description Title/PD#: Prosthetic Clerk/PD14013A Physical Requirements: The work requires some physical exertion. There may be recurring lifting and moving of moderately heavy or bulky items such as wheelchairs or other durable medical equipment. Repetitive bending over and twisting will be required. Most work will be completed sitting in an office chair at a workstation. Work Environment: Work is performed in an office/storeroom setting. The workspace may be located with other personnel. There are frequent interruptions and background noise. The space is adequately lighted, heated, and ventilated.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Answers the telephone and takes complete messages. Ascertains nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Returns all phone messages within a 24-hour period (next workday). Determines what information can be divulged and insure patient privacy. Responds to technical questions regarding patient's rights, responsibilities, and medical eligibility for Prosthetic Services. May also respond to secure messaging, Joint Patient Safety Reports, and other patient specific inquiries. Receives, opens, reviews, and distributes all incoming mail. Determines if mail should be brought to the immediate attention of the supervisor and what should be given to other members of the staff. Determines proper distribution of priority mail and proper destination for mail erroneously sent to the office. Mails out equipment and correspondence. Delivers misdirected mail received in Prosthetics for other services. Performs a variety of miscellaneous duties in support of Prosthetics. Performs program related and routine support tasks. Records the receipt and issuance of equipment and supplies and stores them for use in Prosthetics. Completes and routes receiving reports for replacement inventory items and special-order items for individual patients. Independently performs support tasks. Files new or revised material such as catalogs, binders, websites etc. on Prosthetic items. Coordinates with vendors for delivery of items not available in inventory. Prepares VAF 2237 for turn-in of equipment. May assist with product recalls. Receives and processes requests for Prosthetic Services. Assists in determining the nature of the patient's Prosthetic needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate. Assists in making benefit eligibility determinations. Assists in determining the Prosthetic benefits to which the patient has entitlement. Obtains all key information needed and initiates Prosthetic processing of basic requests and forms. Provides eligibility determinations and information to the medical staff. Enters/tracks information into the program related tracking systems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four years above high school leading to a bachelor's degree with course of study from an accredited college, university or equivalent directly related to work of the position at which you are applying for. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

Contacts

• Address VA Salt Lake City Health Care System 500 Foothill Drive Salt Lake City, UT 84148 US
• Name: VISN 19 HR Contact Center
• Phone: 719-227-4600
• Email: V19USAJOBS@VA.GOV