See below for important information regarding this job.

Duties

Serve as the Troop Support integrator for Whole of Government (WoG) accounts fully supporting all activities associated with that account. Coordinates and collaborates with various DLA and WoG stakeholders to build an understanding of the assigned customer mission and performance requirements. Develop projects and explore customer support initiatives to generate additional revenue and increased fulfillment with Troop Support products and service. Demonstrate Troop Support products and services at customer trade shows and events. Conduct studies and analysis relating to customer requirements and data assuring best value services at optimal costs. Develop and coordinate the expansion of innovative strategies, customer profiles to identify customer support and sales opportunities involving both current and potential customers.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work)
• Security Requirements: Non-Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility

Qualifications

To qualify for a Customer Support Specialist your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Conducts studies and analysis relating to customer requirements and data assuring best value services at optimal costs. Ability to perform a wide variety of studies and projects of internal operations and recommends changes to improve customer support and services. Demonstrate interpersonal skills to effectively communicate, establish and maintain relationships with customers, suppliers, managers, and supervisors. Utilize quantitative and qualitative methods/techniques for analyzing, measuring, and assessing the effectiveness of current or new outreach programs and processes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Troop Support 700 Robbins Avenue Philadelphia, PA 19111 US
• Name: Kariann Cochran
• Phone: 717-770-5619
• Email: [email protected]