The Long Beach VA Health Care System is recruiting for (1) Supervisory Pharmacy Technician (Outpatient Pharmacy). The incumbent is responsible for the supervision of all Outpatient Pharmacy non-pharmacist technician staff. The incumbent operates on a broad delegation of authority with independence of judgment and action. The incumbent evaluates, coordinates, and provides supervisory oversight for all technician aspects of pharmacy in relation to operational and clinical areas of pharmacy.

Duties

Duties may include but are not limited to: Utilizes and displays tenants of ICARE and High Reliability Organization Leadership to encourage collaboration amongst pharmacy technicians throughout the service line, utilizing huddles to encourage process improvement and lean management concepts to maximize resource utilization within the organization. Develops the work schedule, plan and grant leave and rotate duties of the pharmacy technician staff. Assures that personnel are scheduled in such a way as to provide consistency of coverage and to accommodate planned leave and promote employee morale, is responsible for tracking and submitting pharmacy technicians time biweekly. Prepares various management reports as delegated to include, but not limited to: High-cost drug inventory, ward stock, automation, competency, controlled substance reports, clinical technician workload impact, and contract compliance. Serves as a servant leader to collaborate with pharmacy supervisors and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs, and improve patient care. Assists in preparation of national, local, and special accreditations of pharmacy service. (Joint Commission, Inspector General, Controlled Substance Inspections, Drug Enforcement Agency) This includes documentation record updates, development of specific training and preparation of staff and compliance of policy and procedures. Proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports. Requires technical knowledge of drug and medication brand names, generic names/chemical names, general and special storage requirements, expiration date requirements, manufacturer/distributor sources, dosage forms, applicable systems of weights and measures, and medical terminology. Work Schedule: Variable shifts Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: a. United States Citizenship: Be a citizen of the United States. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a). b. Education or Experience. None required. For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. c. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR National Health career Association (NHA), Certified Pharmacy Technician (ExCPT). Preferred Qualifications: Experience as outpatient pharmacy technician supervisor. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Pharmacy Technician, GS-10. (1) Experience. In addition to meeting the basic requirements, one year of progressively complex experience equivalent to the lower grade level. (2) Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB as a CPhT. OR (b) NHA as a ExCPT. (3) Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs and meet any additional KSAs for the assignment, if indicated: (a) Ability to analyze data for performance improvement projects, workload analysis and statistical reports. (b) Ability to prepare for and maintain special accreditations, inspections and reviews (e.g., The Joint Commission, Office of Inspector General, American Society of Health System Pharmacists, controlled substances inspections). (c) Ability to solve problems and implement corrective actions to maximize outcomes in their program area. (4) Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. (a) Pharmacy Technician. Pharmacy technicians at this level oversee and coordinate pharmacy programs at the VISN, regional (consortium or Clinical Resource HUB level) or national level. These positions require expertise in complex areas of pharmacy practice, regulatory requirements and quality standards. The incumbent provides program oversight of specialty pharmacy programs at various VHA levels, interacting as a subject matter expert and communicates with pharmacy leadership. They gather reports, perform inspections of regulatory records and provide feedback and performance improvement. Pharmacy technicians develop comprehensive training programs and materials for orientation, competency development and educational needs related to this program. They also aggregate and analyze data related to pharmacy programs. i. Additional Knowledge, Skills and Abilities (KSAs). (A) Knowledge of a particular specialty area with detailed understanding of variations based on complexity of program area. (B) Skill in developing comprehensive training programs and material for orientation, competency development, educational needs and regulatory requirements. (C) Skill in analyzing information from multiple services, programs or facilities to evaluate regulatory compliance and make necessary quality improvements to ensure compliance within a particular area of pharmacy practice. (b) Supervisory Pharmacy Technician. Supervisory pharmacy technicians serve as supervisors in programs that service multiple VA Healthcare Systems or VISNs, requiring insight to processes and procedures that are unique to each facility or VISN. Supervisory pharmacy technicians perform the full range of administrative management and supervisory duties including assigning work; completing performance evaluations; recommending appointment, awards, advancement and disciplinary actions; and identifying continuing education and training needs. Supervisory pharmacy technicians supervise other pharmacy technicians and/or other appropriate personnel in a VISN, region, Clinical Resource HUB or at a national level. Supervisory pharmacy technicians maintain effective relations with VA Healthcare Systems they serve as well as other VISN/regional/national program offices to accomplish program goals. Supervisory pharmacy technicians develop policies and procedures, manage document control and develop performance standards, position descriptions and functional statements. i. Additional Knowledge, Skills and Abilities (KSAs). (A) Skill in managing multiple, diverse programs. (B) Ability to contribute planning, execution and evaluation of program goals, objectives and priorities to resolve service issues. (C) Ability to perform the full range of supervisory duties, which includes responsibility for assignment of work, performance evaluations, selection of staff, recommendation of awards, advancements and disciplinary actions. (c) Supervisory Pharmacy Technician. Supervisory pharmacy technicians at this level supervise a group of at least three GS-09 pharmacy technicians at a medical center. They use a broad knowledge of pharmacy operations to supervise complex specialty areas or sections. Employees in this position perform the full range of administrative management and supervisory duties including assigning work; completing performance evaluations; recommending appointment, awards, advancement and disciplinary actions; and identifying continuing education and training needs. i. Additional Knowledge, Skills and Abilities (KSAs). (A) Knowledge of human resources administration, including such functions as the ability to monitor and evaluate performance, interview and select applicants and initiate counseling and/or disciplinary processes. (B) Skill in troubleshooting problems and formulating solutions within complex specialty areas of pharmacy service. (d) Pharmacy Technician (Procurement/Inventory). Procurement/inventory technicians perform duties independently under broad delegated authority which consists of significant scope, skill and complexity at the facility level. They provide oversight of the pharmacy service fund control point activity, budget expenditures and all procurement activity to ensure full accountability and reconciliation per VHA financial policy. They collect, analyze and prepare data to complete monthly budget reports on current and past spending patterns. Pharmacy technicians provide financial status reports for review to ensure compliance to pharmacy budgetary goals and objectives. They participate in forecasting the budget for the next fiscal year, function as contracting officer representatives and ensure all VA policies, regulations and payments are interpreted, applied and completed accurately and timely. Pharmacy technicians develop standard operating procedures, training programs and material for orientation, educational needs and regulatory requirements within the pharmacy and the facility. They investigate a variety of unusual supply problems, including specialty medication purchases, backorders and questions from pharmacy or physician stakeholders. (See additional KSAs in the qualification standard).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Long Beach VA Medical Center 5901 East Seventh Street Long Beach, CA 90822 US
• Name: Ross Rucks
• Phone: 562-540-4595
• Email: [email protected]