The U.S. Department of Labor (DOL), Office of the Chief Information Officer (OCIO), is accepting applications for Fiscal Year 2025 Student Volunteers. This program offers valuable hands-on experience in federal IT operations. OCIO delivers innovative technology solutions, modernizes IT systems, and ensures secure, reliable services for over 15,000 DOL employees nationwide. Volunteers contribute to impactful projects and enhance their technical skills in a dynamic environment.

Duties

In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00. Duties include but are not limited to: DUTIES: Investment Management Intern Plan and complete work assignments on time in support of IT budget data calls, SLA and investment planning. Collect and analyze relevant information. Communicate relevant and accurate information, clearly and concisely during formal or informal meetings. Collaborate with others to accomplish goals. Contribute to team efforts. Use various enterprise tools and technology to prepare and share documents. DUTIES: Enterprise Architecture The work also consists of administrative related tasks in support of IT projects to include, AI, Machine Learning, research, drafting documents, as well as design and project management support. DUTIES: Enterprise Service Desk (ESD) Customer Support and Training Support Tier 2 desktop IT services for internal users.- Respond to and resolve customer service requests for IT support. Provide customer training on systems, applications, and equipment. Assist in the development and delivery of training materials and documentation for end users. Technical Operations Install, configure, troubleshoot, and maintain customer software. Assist with managing and maintaining IT asset inventories. Contribute to IT modernization initiatives, including network equipment refreshes and MS Teams implementation. Service Improvement and Knowledge Management Perform knowledge-centered service improvements and enhance the customer support experience. Participate in knowledge-centered service improvements and enhance customer support experiences. Professional Development Gain hands-on experience in IT service management and federal IT operations. This opportunity provides a hands-on experience to engage in impactful IT operations and gain insights into federal IT service management.

Requirements

• Must be at least 16 years old and eligible to work in the United States of America (USA).
• Must be actively enrolled or accepted for enrollment at least half-time at a qualifying educational institution at the time of selection and must maintain such enrollment throughout the duration of this program.
• Must be in good academic standing as defined by the agency as 2.0 GPA or higher.
• For minors aged 16 or 17: If selected for a student volunteer position, you must also submit a work permit prior to coming onboard.
• In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00.
• Non-resident candidates must have three years of residency in the United States to meet the residency requirement for background investigations.
• See Additional Conditions of Employment under Additional Information.

Qualifications

Investment Management: Ability to work well in a team environment Ability to communicate orally and in writing to a variety of audiences Excellent interpersonal skills A working knowledge of computer applications such as Microsoft: Word, Excel, Power Point and Outlook. Students must have an academic background in information technology, business, or a related field. Enterprise Architecture: This internship provides excellent professional experience for students who are seeking or pursuing Computer Science, Data Science and Engineering degrees. As an intern in this role, you'll have an opportunity to leverage your degree experience. In this role, students will perform a variety of general information technology duties that include but are not limited to: Installing, configuring, troubleshooting, and maintaining customer software. Implementing instructions, policies, procedures, and standards for information technology (IT) programs, services, operations, and/or customer support. Performing System Analysis for applications. Responding to and resolving customer requests for services. Assist and prepare design documents on assigned projects. Assist with day-to-day administrative operations by performing IT engineering related tasks or other functions. Assist in project oversight. Providing customer training on systems, applications, and equipment; and the work also consists of administrative related tasks in support of IT projects to include, AI, Machine Learning, research, drafting documents, as well as design and project management support. Enterprise Help Desk: Currently enrolled in an accredited educational institution. Interest in Information Technology, Customer Support, or a related field. Strong communication, organizational, and analytical skills. Ability to work independently and collaboratively in a professional environment. Commitment to learning and supporting IT modernization efforts.

Education

To be eligible for this unpaid student volunteer opportunity, you must be currently enrolled or accepted for enrollment on at least a half-time basis at a qualifying educational institution, for the purpose of obtaining a diploma, degree, or certificate. Current students must have a grade-point average of 2.0 or higher on a 4.0 scale. If selected, you must maintain a 2.0 or higher-grade point average on a 4.0 scale throughout the duration of the program. You must submit with your application a current academic transcript and/or other official documentation from your academic institution demonstrating your eligibility for selection.

If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility described in this announcement, your application will be deemed incomplete, and you will be ineligible for further consideration for this vacancy.

An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university and vocational or technical institution.

See the Required Documents section of this announcement. If you do not submit a transcript (unofficial or official) indicating your possession of the required education, you will not be considered for this position.

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

If the student is not currently enrolled or is between academic programs, the student may have a brief interim period of not more than five months during which the student must demonstrate a bona fide intention of continuing to pursue a course of study immediately after the interim period has ended. This documentation may be provided through an official letter from the academic institution confirming the student's status as a continuing student, or similar documentation.

Graduating seniors from high school, college or graduate school who are not continuing their education will not be considered eligible.

Contacts

• Address Office of the Assistant Secretary for Administration and Management 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Student Volunteer Recruitment
• Phone: 972-850-4439
• Email: [email protected]