The position is located in the Office of Patient Safety and Clinical Quality (OPSCQ), at the Clinical Center (CC), National Institutes of Health (NIH), U.S. Department of Health and Human Services (HHS).

Duties

As a GS-0601-13 Patient Representative, your duties may include but are not limited to the following: The Patient Representative provides guidance to patients and staff in the management of complicated healthcare scenarios common to patients at the NIH Clinical Center, and sufficient to understand the nursing needs, medical care needs, practical social needs, and psychosocial implications on the patient's ability to communicate and to have a meaningful discussion and input into their wishes. Coordinates with investigators, institutions, organizations, and other patient care agencies engaged in assigned patient research activities and related fields and aids prospective researchers and patient coordinators on various mechanisms and advocate review processes. Plans and executes analytic research projects and researches the quality of methodologies and measures pertinent to the assessment and summarization of the health status of patients. Monitors public health policies, patient regulations, and cooperative agreements with full responsibility for carrying out all required monitoring and management duties. Informs an orients new patients to the mission of the NIH and CC and the rights and obligations of research subjects; provides information about services and interprets CC policies and procedures for patients and staff. The incumbent reviews and assesses patient orientation forms and publications for accuracy, relevancy, and coverage. Maintains a weekday log of the OR/ICU family waiting area with detailed accounts of significant events. Maintains close relationships with organizations and agencies involved with patient representative activities to ensure that the CC Patient Representative Program stays at or near "state-of-the-art" and to share the insight obtained from the CC with the outside organizations.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• The position has an education requirement. Please submit transcripts.
• Tier II - Non-Emergency/Telework designated position.

Qualifications

Education Qualification Requirement for GS-13: In order to qualify for a Patient Representative-GS-601, position you must have successfully completed a full 4-year course of study in an accredited college or university leading to a Bachelor's degree or graduate/higher level degree with a major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. (This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained). Additional Qualification Requirement for GS-13: In addition, in order to qualify for a Patient Representative-GS-601, at the GS-13 level, you must have at least one (1) year of qualifying specialized experience equivalent to at least the GS-12 level in the Federal Government obtained in either the private or public sector performing the following types of tasks: providing optimal hospital response to patient/ family concerns; interpreting patient medical records and case findings to address patient concerns and problems; serving as a liaison for the organization, patient, and their families; developing external and internal written communications for the organization; interpreting regulations regarding the Privacy Act, the Freedom of Information Act, and healthcare consumer advocacy to ensure compliance. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12634848

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades). Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]