Job opening: IT SPECIALIST (ENTARCH/CUSTSPT)
Salary: $117 962 - 153 354 per year
Relocation: YES
Published at: Jan 03 2025
Employment Type: Full-time
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.
It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA EII/ENTRPRS INTEGR AND INNOV - STRATEGIC PARTNER INTEGR OFFICE (ORG IO42).
Duties
Develops and maintains comprehensive understanding of mission partner IT service and application requirements, system functionality, and implementation criteria.
Act as a key conduit for feedback, facilitating effective communication between stakeholders. Leads outreach and advocacy efforts with mission partners, fostering strong relationships and ensuring alignment with their needs.
Coordinates and facilitates discussions and senior leader engagements between agency strategic partners and agency products and services offices regarding requests for information, new requirements or status updates related to information technology.
Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services to military customers.
Utilizes advanced expertise in customer interactions to diagnose, troubleshoot, and resolve intricate network configuration and integration issues, ensuring the resolution of the most complex customer challenges.
Requirements
- Must be a U.S. Citizen.
- Males born after 12-31-59 must be registered or exempt from Selective Service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- Some travel may be required IAW the Joint Travel Regulations.
- This position requires a Top Secret/SCI security clearance.
- Drug Testing Position.
Qualifications
In order to qualify for this position, you must meet the requirements described below.
Basic Requirements:
Attention to Detail- Experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service - Experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication - Briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving - Identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
Qualifying Experience:
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as: Experience in planning and managing IT projects involving innovative concepts or approaches; performing studies which identify opportunities for introducing or improving the utilization of software or Commercial-off-the-Shelf (COTS) end point products; and utilizing business management capabilities such as Customer Service/Relationship Management, IT Service Management, or Service Catalog to effectively manage customer interactions and deliver IT services.
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Education
There is no substitution of education for the qualifying experienceat the GG-13 grade level.
Contacts
- Address DISA - IO/Chief Information Officer
6910 Cooper Road
Fort Meade, MD 20755-7088
US
- Name: HR Customer Care Center
- Phone: (317) 212-0454
- Email: [email protected]
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