Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management (HRM), Planning, Program Analysis and Evaluation Directorate, People Analytics Division located in Washington, DC.

Duties

As the Director of People Analytics for U.S. Customs and Border Protection, you will lead a highly talented team in a fast-paced environment with high-profile projects and programs. You will leverage a multitude of analytical tools (Python, R, Databricks, SQL, AWS, ChatGPT, PowerBI, Cognos, Tableau, etc.) to conduct highly complex analytics concerning the workforce and workforce-related processes, which will be used by leadership to make critical decisions. You will utilize your expertise in Business Intelligence tools to create insightful, easy-to-understand, and transparent visuals for leadership, and you will frequently use your briefing and story-telling skills to brief CBP and DHS leadership, as well as OMB, Congress, the media and other internal and external stakeholders. This position starts at a salary of $163,964.00 (GS-15, Step 1) to $191,900.00 (GS-15, Step 10). Typical work assignments include: Exercising responsibility for the critical aspects of design and development of information, analytical studies, and national data inquiries. This includes extracting data from CBP enterprise-wide data systems and external data systems; developing surveys or other tools to collect required information; and writing reports for internal use, as well as for publication in the federal register, for the national media, and various press outlets. Leading agency-wide analytic, modeling, and simulation initiatives, including: developing research proposals and feedback programs; designing analytical products to better inform and support HRM and CBP decision-making processes; monitoring projects and reporting regularly on progress; developing feedback/research materials based on scientific best practices; supervising project execution; collaborating with statisticians to develop data analysis plans for analytic, modeling, and simulation efforts; and interpreting and sum. Providing expert advice to senior leadership on analytic, modeling, and simulation programs, social science methodology, and research practices. Applying advanced understanding of Artificial Intelligence and Machine Learning tools, technologies, and strategies to analyze, organize, visualize, and structure data. Using mastery understanding of statistical information and principles to explain subject matter in a manner that is easily understood and fit for decision-making.

Requirements

Qualifications

Basic Requirement: You must provide supporting documentation in your application to show you meet basic requirements below. A. Degree: Mathematics, statistics, computer science, data science or field directly related to the position. The degree must be in a major field of study (at least at the baccalaureate level) that is appropriate for the position. OR B. Combination of education and experience: Courses equivalent to a major field of study (30 semester hours) as shown in paragraph A above, plus additional education or appropriate experience. You qualify for this position if you meet the Basic Requirement listed above, possess one year of Specialized Experience and meet the Selective Placement Factor, as described below. Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Serving as a second-line supervisor of subject matter experts who provide data, information, statistical analysis, projection modeling & simulation, and other analytical support for the highest levels of leadership and other internal customers. Overseeing a broad range of operations research analyses assignments entailing unique problems, creativity, and innovative use of techniques, advanced approaches, and new technologies. Overseeing scientific inquiry in the independent development of mathematical statistical programs to evaluate and predict the ability to support assigned projects, studies, or problems. Managing critical aspects of design and development of information, analytical studies, and national data inquiries. Directing the creation of mathematical and statistical modeling to guide budgetary decision making AND Selective Placement Factor: Applicants that do not possess the following experience will be rated as ineligible for the position: Expert knowledge of and extensive experience utilizing Business Intelligence tools (e.g., Microsoft Power BI, Tableau) to visualize human capital and programmatic data. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 01/06/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Human Resources Management Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]