This position is located in the Bureau of Consular Affairs, Passport Services Office, Boston, MA. As a Supervisory Passport Specialist, you will provide operational and administrative supervision to subordinates on adjudicative and program issues such as: passport acceptance procedures; fraud prevention and customer service program work; evaluating documentary evidence; adjudicating claims of U.S. citizenship based on laws and judicial decisions; fraud indicators; and fraud case development.

Duties

Plan, schedule, and prioritize the work of subordinate staff and adjusts assignments as needed. Participate with the Agency or Center management to identify training needs and experience opportunities to improve the performance levels of employees and enhance their abilities to achieve the highest possible potential. Collaborate with officials regarding citizenship or passport eligibility cases which require reviews of passport files, interpretations of foreign laws, or researching laws, regulations, precedents governing the issuance or denial of passports. Help operate and update Customer Service Managers databases and updating office contact information. Assist in the development and delivery of fraud training for staff and work with the Fraud Program Manager to provide additional fraud prevention training if the review of subordinates’ work indicates the need.

Requirements

Qualifications

Applicants must meet all the required qualification requirements described below by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the grade level to which you are applying: Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-11 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties: Supervising a team of subordinates by distributing work and reviewing for quality; Conducting training to improve the performance level of staff; and Providing customer service to members of the public by providing accurate information in response to technical questions. (This experience must be reflected in your resume.) There is no education substitute for specialized experience at the GS-12 level. Your resume must CLEARLY demonstrate this experience. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume must support your application responses. Experience refers to paid and unpaid experience, including volunteer work performed through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Midwest Services Branch
• Phone: 816-426-5706
• Email: [email protected]