This position is located at Unaccompanied Housing at NAS Pensacola, FL. The purpose of this position is to perform front desk supervisory duties for the Unaccompanied Housing (UH) Program.

Duties

Ensures security of all residents is maintained at all times Ensures privacy of all residents is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Serve as the eMH system administrator alternate with the same responsibilities as the system administrator when the administrator is not available Ensure front desk clerks and duty-watch standers provide courteous and expeditious UH assignments in a responsive and customer oriented manner. Manage, organize and train front desk clerks to carry out their duties and responsibilities in an appropriate and professional manner. Resolve administrative problems, routine operational issues, and complaints related to front desk operations. Provide recommended solutions and draft procedures for review and implementation to higher management. Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Provide oversight of all key inventories and accountability records related to key control. Manage Unaccompanied Housing (UH) wait lists and ensure the Unaccompanied Housing Assignment Review Board (UHARB) has copies of the latest UH wait lists. Manage the preparation and submission of daily, weekly, quarterly, and annual Unaccompanied Housing (UH) reports including: occupancy, unit or room availability, utilization, inventory, etc. Ensure the accuracy of the semi-annual inventory and utilization report. Ensure the timeliness and accuracy of front desk operations, correspondence and Enterprise Military Housing (eMH) data input and records. Ensure all inspection reports are entered into eMH. Ensure Enterprise Military Housing (eMH) reports are prepared, as required, for the daily management of UH (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.). Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy. Per local guidance, approve resident-requested room changes and ensure front desk associates are properly documenting room transfers in Enterprise Military Housing (eMH). Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc. Other duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Preferred 12 months of supervisory experience, that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. Must have knowledge of and experience in utilizing property management systems. Must be skilled in the use of a personal computer, Microsoft Office applications. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Contacts

• Address NAS Pensacola 450 Radford Blvd Bldg 4143 Pensacola, FL 32508 US
• Name: Micheal Jefferson
• Email: [email protected]