This position is located within the Fort Riley Support Services Division- IT Services. This position is currently available to be on the Garrison Resiliency Day Off (RDO) schedule and is eligible for the NAF benefits and leave accrual. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Please click on 'Learn more about this agency' for more information.

Duties

Under the lead of a full performance specialist, performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skills needed to perform higher-level assignments. Assignments include, delivery of Information Technology customer support services, including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Communicates factual and procedural information clearly, orally and in writing. Gathers and analyzes basic facts and draws conclusions. Uses established industry practices, procedures or policies to determine the most appropriate approach to problem resolution. Applies information security/information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include an a Tier I investigation.
• Available during the hours of operation, 7:30 AM- 5:00 PM, Monday- Friday.
• Availability for on-call after hours emergency situations.

Qualifications

Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts and methods as well as skill in applying basic IT principles and practices in: -Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; -Communicating factual and procedural information clearly, orally and in writing, -Gathering and analyzing basic facts and drawing conclusions. -Data storage, software applications and networking. * Experience must be clearly stated in resume and education and/or other applicable supporting documentation must be uploaded at time of application in order to be considered. Highly preferred criteria: Applicants meeting highly preferred criteria will be referred to management first.(Any experience that meets the Highly Preferred Criteria, must be reflected in your resume to receive credit). Highly preferred is defined as having met ALL of the following criteria: Possess CompTIA A+ certification and ability to gain CompTIA Security+ certification within 90 days of coming on-board. Minimum of one year experience with hardware/software security best practices (patches, security updates, etc.), AND networking (LAN and wireless). 1 year experience in IT diagnosing/troubleshooting (CPU, monitors, printers, etc.) ** Experience must be clearly stated in resume and any applicable certificates must be uploaded at time of application in order to be considered as highly preferred.

Education

This job does not have an education qualification requirement.

Contacts

• Address EM-NAF-W0VMAA US ARMY GARRISON FORT RILEY HQ DO NOT MAIL Fort Riley, KS 66442 US
• Name: Fort Riley NAF Human Resources Office
• Phone: (785)239-2325
• Email: [email protected]