This position is located in Field Operations Directorate, Office of Field Operations, District 23, West Palm Beach FL Field Office. As an Supervisory Records Management Specialist, you will provide technical and administrative supervision to Records personnel throughout the Field Office.

Duties

Provide technical and administrative supervision to all office personnel on the maintenance and handling of immigration records within the Field Office. Act as local Mail Facility Manager overseeing and supervising the local mail room through subordinate supervisors and staff. Communicate and resolve local issues with mail couriers on securely shipping and receiving file records. Conduct on and off-site reviews of Field Office Records operations to provide guidance, oversight, and training on managing immigration records. Coordinate direction of the Records Management Program; collaborate with District, Region, Headquarters, and Field Offices to formulate and apply records policies, guidelines and procedures that impact the Field and other components within DHS. Inform management of the creation, collection, storage and disposition of immigration data/records; program compliance to laws, regulations, policies, guidelines; external movement and maintenance of records; reconciliation and updates to systems. May act as the Technical Point of Contact (TPOC) to manage the Contract Performance Analysis Unit (CPAU) in those locations where there is a Field Operations Support Services contract.

Requirements

Qualifications

This position is with the United States Citizenship and Immigrations Services, West Palm Beach Field Office, located in sunny West Palm Beach, FL. The West Palm Beach Field Office is part of the S23 Tampa District in Florida. The other field offices within S23 are Tampa, Fort Myers, Jacksonville, and Orlando. West Palm Beach is in Palm Beach County on the east side of the state, north of Miami. It is a great place to live, thanks to its excellent weather, beach access, incredible restaurants, and more. This is not a remote position; you will be reporting to the office located in West Palm Beach, FL. However, there will be opportunities to telework. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/30/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/30/2024. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Analyzing the effectiveness, efficiency, and productivity of administrative programs. Serving as an adviser on records issues and making recommendations on changes in operations, policy or procedures. Supervising a team or serving as a project lead in the management of file records. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/30/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]