The Supervisory Medical Administrative Specialist, Operations Manager (OM) serves as administrative manager for the Business Management Service at the Birmingham VA Health Care System in one of these patient support units: Clinical and Specialty Scheduling or Mental Health Scheduling. Operations Manager serves as the mid-level manager and provides leadership and oversight of all administrative support aspects of appointment management and unit operations.

Duties

Duties and responsibilities include, but are not limited to: Develops employee work schedule to support workload. Oversees timely completion and accuracy of competency assignments, performance evaluation, selection of staff, recommendation of awards and advancements, completion of mandatory training and education, and when appropriate disciplinary actions. Develops protocol and processes for best practices, and optimization of resources. Identifies problems and suggests solutions on process improvements. Works with various administrators, scientists, researchers, and management officials. Interprets and applies guidelines with minimal reference to supervisor. Work Schedule: Monday- Friday, 8:00am- 4:30pm (Subject to change based on agency need.) Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administrative Specialist/PD113700 Relocation/Recruitment Incentives: Not Approved Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Approved

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develop methods to improve accuracy, adequacy and timeliness of information disseminated to all staff concerning various new information technology programs; Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of Patient Processing program; Knowledge of administrative support functions (i.e. internal activities or functions such as supply, budget, procurement, or personnel which serve to facilitate line or program operations); Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, Internet, and VHA databases to extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, database, word processing, desktop publishing, graphics and other similar products; Identifying and analyzing the key issues in proposed regulations, standards, or guidelines. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, 2 full years of progressively higher level graduate education leading to such a degree, LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and one year of progressively higher level graduate education. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsData ManagementEmployee Relations Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires walking, standing, bending, and prolonged periods of sitting. The work is mostly sedentary; however, it occasionally requires carrying light objects such as files, books and papers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Birmingham VA Medical Center 700 South 19th Street Birmingham, AL 35233 US
• Name: Tamika Johnson
• Phone: 334-847-0958
• Email: [email protected]