Job opening: Information Technology Specialist (Network)
Salary: $73 591 - 95 665 per year
Relocation: YES
Published at: Dec 19 2024
Employment Type: Full-time
This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.
About the Position: Serves as an Information Technology Specialist for the US Army Medical Center of Excellence (MEDCoE), responsible for the implementation and support of various multimedia, audio/visual, teleconference, and IT collaboration hardware, software, and web-based solutions.
Duties
Responsible for the implementation and support of various multimedia, audio/visual, teleconference, and IT collaboration hardware, software, and web-based solutions used for the delivery of training throughout the MEDCoE.
Responsible for determining the requirements for expansion and/or modernization of audio/visual facilities.
Provide customer service and support for audio/visual, collaboration systems by monitoring and responding to customer submitted work orders as well as emergency walk-in requests.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- A trial or probationary period may be required in accordance with agency policy.
- Incumbent must be able to obtain and maintain an appropriate security clearance.
- Position requires completion of industry standard Audio-Visual Certification within the first year of employment.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirement for Information Technology Specialist (Network):
Specialized and Other Experience: One year of specialized experience which includes install and integrates new multimedia, information technology collaboration applications, and audio/visual telecommunication systems into classrooms and conference rooms; tests and configures audio/visual and information telecommunication software/hardware integration in conference rooms and classrooms; Performs quality control checks on finished products, examining each for errors; provide accurate technical review of design calculations, analyses, drawings, and specifications to ensure compliance with project objectives and standards to meet mission requirements; performs day-to-day maintenance and operation of integrated audio/visual and collaboration systems; speakers, microphones, web-cameras, computers, and software; performs scheduled and unscheduled maintenance and quality control inspections to ensure proper operations of systems; and provide customer service and support for audio/visual, collaboration systems by monitoring and responding to customer submitted work orders as well as emergency walk-in requests.This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
OR
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:
https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Contacts
- Address SB-W3VZAA US ARMY TRAINING AND DOCTRINE COMMAND
DO NOT MAIL
Fort Sam Houston, TX, TX 78234
US
- Name: Army Applicant Help Desk
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