This position is located at the New River Gorge National Park and Preserve, in rural southern West Virginia. APPLICANT LIMIT: This announcement is limited to the first 75 applicants or the closing date, whichever comes first.

Duties

As a GS05 Park Guide for the Interpretive Division at the New River Gorge National Park and Preserve, you will be responsible for: Providing pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest particular to the site. Serve as a front-line representative of an organization greeting customers/visitors, answering questions in person and telephonically, and responding to comments and complaints following established guidelines. Communicating with a high volume of visitors or customers in face-to-face public/customer contact including the general public, education groups, and community organizations. Answering a wide variety of visitor questions at the information desk and throughout the park. Answering questions from the public in person, by phone, or in writing and conveying a variety of standard information, i.e., providing directions, resource information such as safety rules or policies, available activities and events, times, local sights. Provide current and accurate information to visitors on recreational opportunities, facilities and services, and park resources. Performing opening and closing procedures for visitor center according to established procedures. Utilizes GSA and park vehicles.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-12/26/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least 4-year course of study above high school leading to a bachelor's degree with courses related to the occupation. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. To combine education and experience, first take. Then take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address New River Gorge National Park and Preserve PO Box 246 Glen Jean, WV 25846-0246 US
• Name: Eric Panknin
• Email: [email protected]