The Portland Oregon, VA Health Care System is looking to fill a Medical Support Assistant position at the Bend, OR Community Based Outreach Clinic. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf DUTIES: The incumbent serves as a Medical Support Assistant (MSA) in the Primary Care division at the Portland VA Health Care System. The incumbent performs duties related to support of services in the Primary Care outpatient clinics. Collaborates in an interdisciplinary coordinated care delivery model. Interact with both internal and external customers in a positive manner. Answer phone calls, emails, or other means from internal and external customers and triage appropriately. Verify third party insurance and updating information in the Insurance Capture Buffer (ICB) system. Sort and arrange materials for mailing. Use products from the Microsoft Office Suite and the ability to type at 30+ words per minute. Obtain medical information from patients. Assists patients through the check in and check out process either in person or via kiosk. Notifies the appropriate staff members of the patient's arrival. Provides patients with the After Visit Summary as part of the check out process. Schedules appointments and accurately interprets and verifies provider orders in accordance with VHA national scheduling guidelines and local policies and procedures. Uses community care consults to ensure patients get timely appointments, if criteria are met accordingly. Provides education on how to enter return to clinic (RTC) orders correctly and when to place consults, ordering tests and procedures in CPRS. Incumbent must have an in-depth knowledge about this process in order to assist new staff and help them to maximize efficiency and workload capture. Process and facilitate scheduling orders as directed by physicians and LIPs. Establish and maintain medical outpatient and inpatient records as well as administrative records. Enters appropriate information into patient's electronic health record. Identifies and communicates with appropriate staff in order to clarify RTC orders. Coordinate information and actions related to patient care services. Complete additional duties as assigned by Lead MSA and/or supervisor. Work Schedule: 8 hour tour between the hours of 07:00am-5:30pm PST, Monday-Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior federal work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements

Qualifications

QUALIFICATIONS: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Preferred Experience: One-year experienceworking in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology. Grade Determinations:GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology) or 4 years of education above high school (must provide Transcripts if using Education to qualify) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: Ability to operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Advanced knowledge of basic medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work. Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Reference: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-05. Physical Requirements: The work is mostly sedentary, however may require periods of standing and walking.

Education

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Dustin Angoco
• Phone: 520-629-1746
• Email: [email protected]