About the Position: DHA Research & Development (R&D) manages biomedical research and development programs and select Congressional Special Interest programs within the Defense Health Program, including the Telemedicine & Advanced Technology Research Center (TATRC). This position within DHA R&D is for an IT Program Manager position in the TATRC. Please visit our website: https://www.tatrc.org/www/."

Duties

Develop, maintain and implement integrated Information Technology (IT) architecture Review budget requirements for Information Technology Provide IT initiatives and policy guidance Determine how to implement emerging technologies to advance business strategies and optimize operations Complete appropriate risk assessments in response to new operational technology Set up risk management strategies to ensure internal and external safeguards Plan, schedule and install new and modified hardware, operating systems and applications software Manage accounts, network rights and access to systems and equipment Implement security procedures and tools Develop and document system administration and standard operating procedures Troubleshoot and resolve hardware/software interfacing and interoperability programs Perform system back up and recover under disaster recovery scenarios Maintain user account information, rights, security and systems groups Troubleshoot network, hardware, software and printing issues Configure, maintain, repair or upgrade computer hardware configurations Install and troubleshoot remote access clients and wireless devices including smart phones, PC Tablets and remote laptops

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain eligibility to a secret security clearance
• Business travel is required no more than 10% of the time
• This position requires the incumbent to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE, 6/08) Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually
• This is a Cyber Security Workforce (CSWF) Information Assurance Technology (IAT) Level II position. Acceptable certifications are at least one of the following: CISSP, GLSC, Security +, CCNA, MCSE, and/or CISM.
• This position is not remote but is eligible for regular and recurring telework

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeCurrent Term Defense Health Agency HQs Research and Development EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActNon-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. DHA Research & Development (R&D) is participating in an alternative personnel system known as the Personnel Demonstration Project (PDP). The DJ-04 pay band is equivalent to the GS-13, Step 01 to GS-14, Step 10. In keeping with the Demonstration pay fixing policies, employees earning a salary that falls within this payband equivalent, may not receive an immediate pay increase (promotion) if appointed to this position. Future pay increases within the payband will be accomplished through the pay for performance management system. BASIC REQUIREMENT: In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Basic Requirement for IT Specialist, DJ-2210-04 Specialized and Other Experience: One year of specialized experience which includes experience (1) troubleshooting network hardware and/or software issues, (2) creating information technology policies and/or standard operating procedures (3) developing plans, policies and procedures to implement technical guidelines for information security, and (4) communicating with internal and external stakeholders and customers on information technology matters. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (DJ-03/GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. EDUCATION: Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Configuration ManagementInformation Systems/Network SecurityOral Communication

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address KF-DHA-DD60RE DHA R/D ACT-USATATRC DO NOT MAIL Fort Detrick, MD 21702 US
• Name: Army Applicant Help Desk