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Duties

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers IDT/Victim Assistance - Field The following are the duties of this position at the full working level. Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs. Recommends action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies. Performs operational reviews, prepares thorough program analyses/evaluations, and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Conducts analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them. Monitors status and resources to meet goals and objectives and recommends adjustment of work plans and resources for project accomplishment. Prepares feasibility studies, written guidelines/directives, memoranda, and oral and written presentations, and conducts briefings to communicate findings, advice and recommendations, and implementation plans to managers and executives This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GRADE-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience includes: Experience with qualitative and quantitative techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives; Experience with operations and programs to perform studies and evaluations, and make recommendations for changes and improvements; Experience recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures; Experience with management principles and processes to perform project management duties and effectively coordinate and integrate project objectives; Experience applying communication techniques sufficient to present plans and proposals convincingly and negotiate; Experience with extracting and interpreting raw data from various database information systems to write queries and formulas for various reports for senior level management; Experience providing Visual Basic updates via MS SharePoint Designer or comparable software to ensure compatibility with established criterion and increase program efficiency; Experience with MS Office or equivalent software programs to sort and organize data in various forms and between software applications (for example: spreadsheets, charts, graphs) OR EDUCATION: A Ph.D. or equivalent doctoral degree OR Three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR D. LL.M., if related OR A combination of experience and graduate education equivalent to that described above. SPECIALIZED EXPERIENCE GRADE 12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes: Experience with a wide range of evaluative and analytical methods, management and organizational techniques to establish criteria for identifying and measuring accomplishments and progress, revising methods and developing new approaches and analyzing the impact of changes and make recommendations; Experience with functional programs, operations, work processes and related administrative activities to identify actual or potential problem areas, and deficiencies; Experience working with project management tools and techniques to plan, schedule, implement, closeout, and evaluate complex projects and studies; Experience with oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations; Experience with written communication techniques to prepare project papers, reports, manuals, and directives; Experience with extracting and interpreting raw data from various database information systems to write queries and formulas for various reports; Experience providing Visual Basic updates via MS SharePoint Designer or comparable software to ensure compatibility with established criterion and increase program efficiency; Experience with MS Office or equivalent software programs to sort and organize data in various forms and between software applications (for example: spreadsheets, charts, graphs) AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS SC - Accounts Management - IDT/Victim Assistance - Field 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748