The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. More information on the OCIO is available on our website and LinkedIn accounts. This position is inside the bargaining unit.

Duties

Performs one or more of the following duties or sets of duties. User Interface For assigned agencies, performs data analysis to improve business process and technology solutions that meet end user needs. Gathers and evaluates user requirements and analyzes the data to develop prototypes, interfaces, and mockups for testing. Leads projects from the development and design stage through to completion in a way that builds stakeholder buy-in and support. Recommends improvements for existing application user interface (UI) elements. Works management on customer experience strategy to create a culture aimed at designing federal services around customer needs and priorities. Analyzes customer experience data to support leadership decision-making. Collaborates with a wide range of stakeholders and customers to develop, evaluate, and implement strategies for improving customer experience and achieving measurable outcomes. User Experience Participates in the design and delivery of high-quality solutions using user experience (UX) research techniques and testing to assess user behavior. Conducts feasibility studies and tradeoff analyses to develop functional and system requirements that work across multiple platforms. Ensures rigorous application of information security and compliance to the systems analyses. Develops and documents testing policies and requirements for troubleshooting processes. Ensures integration of components, e.g., system processes, applications, interfaces, and designs for software and hardware components. Collaborates with programming, engineering, and customer management teams to evaluate and make improvements on existing processes and planning systems implementation. User Requirements/Customer Relationship Advocates for end users and customers to identify and specify requirements. Consults with DOL agencies to define project/system scope and objectives. Creates positive customer outcomes using human-entered design practices. Implements staff training on the benefits of these practices to improve services and create sustainable changes. Designs create effective products that meet the needs of the end user/customer. Builds processes to incorporate and translate customer feedback and usage metrics into elements that enhance UX design. Other duties as assigned.

Requirements

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

You must meet the Basic Requirements and the Specialized Experience to qualify for IT Specialist (Systems Analysis), as described below. For GS-13: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-12 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for GS-13 includes: Experience in assisting in the designing and delivery of high quality solutions using user experience (UX) research techniques and testing to assess user behavior. Experience in assisting with conducting feasibility studies and trade-off analyses to develop functional and system requirement that work across multiple platforms. Experience applying information security and complying to the system analyses. In addition to the above, applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Assistant Secretary for Administration and Management 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Kristen Klann
• Phone: 312-353-7262
• Email: [email protected]