About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the .

Duties

Applies innovative techniques and seasoned judgment to assist management in identifying areas where IT systems can reduce or eliminate labor and time intensive manual processes. Analyzes and diagnoses system failures to isolate source of problems. Performs testing, troubleshoots, and corrects complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs. Initiates the installation and configuration of applications software and the establishment of user environments. Identifies corrective or preventative procedures and takes actions to rectify immediate problems and prevent future occurrences. Recommends and develops proposals to enhance operational use of systems hardware and software and keeps abreast of technological advances to ensure continued optimum service. Serves as advisor to lower-graded specialists engaged in similar responsibilities. Prepares and coordinates project authorization documents, operational benefit statements, cost comparisons of alternatives, status reports, requirements documentation, risk analyses and other technical documentation. Develops and conducts formal briefings for senior officials. Represents the office in meetings and conferences with technical counterparts from other organizations within Army, other government agencies, and professional groups as management directs. Coordinates with management and other IT specialists to identify and correct unusual or unprecedented problems and providing innovative approaches to solving them. Participates as a member and advisor on special committees and special projects designed to study methods to enhance the use of information technology throughout the installation. Maintains liaison with manufacturers, professional organizations, and counterparts at other installations and services regarding available products and state-of-the-art technologies and advancements.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• This position is Non-Critical Sensitive, and incumbent must obtain and maintain a SECRET clearance based on a Tier 3 Background Investigation. Failure to do so may result in separation for the efficiency of the Federal Service.
• Information Assurance (IA) Certification/Training Requirements: This position is designated as (IAT Level II, IT Level I) and requires a CompTIA Security+ certification at a minimum.
• Employee is required to complete the required certification/recertification for this position as outlined in DoD Pub 8570.01-M Information Assurance Workforce Improvement Program, dated 19 Dec 2005 (incorporating Ch 1, 15 May 08).
• Certification/recertification must be obtained within nine months of appointment and maintained for continued employment.
• This position requires a computing environment certification or training in Microsoft Azure Administrator and/or Microsoft Endpoint Configuration Manager. Incumbent is required to complete this certification or training within nine months.
• Overtime and on-call duty may be required on short notice to include nights, holidays, and weekends in support of related mission requirements.
• May be subject to callback requirement to report to duty within 2 hours of notification due to mission requirements.
• TDY up to 10% may be required. Government regulations will be followed for all official travel.
• May be required to perform 24 x 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• See "Additional Information" section for additional requirements.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. To qualify based on your experience, your resume must clearly describe the following quality experience: Analyzing threats to a network to make timely and accurate assessments; providing operational guidance for the production of network and equipment outage reports; administering and managing operating systems and services (for example Windows, Linux, Windows Active Directory, Azure Active Directory, and Microsoft 365 Services); and collaborating with internal and external customers to identify effective strategies to improve outcomes. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk