The primary purpose of this position is to lead Transportation Assistants, providing call center, billing, shipping, and storage section-level services/support to Department of Defense (DoD) and/or United States (US) Coast Guard customers at a large regionalized Joint Personal Property Shipping Office. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Duties

Serves as the work leader by communicating assignments, explaining team goals and objectives, and observes and coaches the activities of three or more employees. Responsible for the coordination on all aspects of shipping/storage of goods. Provides customer technical support center, fields calls, emails, social media and other correspondence; prioritizes workflow task queues for action. Interprets guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns, prioritizing workflow tasks for action. Estimates or validates charges, not limited to handling services, temporary storage, third-party services, mileage rates and accessorial services. Conducts statistical samplings and audits to execute program oversight of commercial industry, prioritizing actionable tasks.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Leave accrual may be authorized upon request
• The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
• The employee may be required to travel on military and/or commercial aircraft to perform temporary duty.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administration Support Positions for Transportation Clerk and Assistant Series, 2102. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes knowledge of an extensive body of transportation rules, procedures rates or operations governing entitlements and documentation requirements for domestic or foreign shipments to perform wide variety of interrelated or nonstandard procedural assignments and resolve a wide range of problems pertaining to the personal property function; knowledge of personal property shipping and storage entitlements and difference between entitlements among the different branches of service members and civilians to inform them of entitlements and limitations authorized by the government, mover's liabilities and non-shipment of prohibited items; knowledge of automated systems to reconcile errors that require an understanding of nonstandard transportation procedures or provide subject-matter assistance in the development, of automated transportation procedures for clerical operations; knowledge of commercial carrier tariffs, tenders, shipping practices, and various shipment modes in order to select the most economical mod of shipment, storage, and/or delivery service possible. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-08 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of all modes of transportation for movement of personal property, passengers, and cargo to include factors affecting that transportation, such as public laws, foreign government requirements, DoD policies and limitations/capabilities of the different transportation modes. Knowledge of government and multi-service/U.S. Coast Guard transportation regulations, policies and guidelines, including Comptroller General Decisions and traffic management policies and procedures. Knowledge of organizational missions, objectives, procedures, and regulatory framework for traffic management programs within which DoD and other federal agencies operate. Skill and ability to utilize technical and functional experience with developing and recommending solutions to complex transportation problems and initiatives. Ability to communicate/respond to a range of questions from government agencies, activity personnel, customers, commercial carriers, and/or others regarding the shipment and storage of personal property Ability to gather facts and use effective, analytical and evaluative methods to accurately assess information and make sound decisions. Also, have the ability to communicate effectively both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address JBSA Lackland AFB 1720 Patrick Street JBSA Lackland AFB, TX 78236 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]