Job opening: Program Support Asst (OA)
Salary: $44 117 - 57 354 per year
Published at: Dec 03 2024
Employment Type: Full-time
This position is assigned to the Lexington Veterans Affairs Healthcare System, Care in the Community Service, under the office of the Chief of Staff (COS). The Program Support Assistant (OA) works at a two-divisional teaching hospital affiliated with the University of Kentucky Medical Center (UKMC) at the U.S. Department of Veterans Affairs (VA) Medical Center, Lexington, KY.
Duties
Please read this announcement in its entirety before beginning the application process to ensure you submit all the required documents. See Required Document sections in this announcement before applying.
Please read the application questionnaire before applying: https://apply.usastaffing.gov/ViewQuestionnaire/12628264.
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This job opportunity announcement (JOA) will be used to fill one (1) full-time and permanent GS-0303-7 Program Support Assistant (OA) vacancy with the Care in the Community Service at the Lexington, KY Veteran Affairs Medical Center (VAMC).
Duties include, but not limited to:
Responsible for providing advisory and technical assistance to Veterans and their families, professional staff members, other VA Medical Centers, and community providers regarding procurement of medical services
Must be knowledgeable of all facets of the various programs performed in the CITC Service
Knowledge of services covered under the program for care that is authorized under the Mission Act, COMPACT Act, PACT Act, Unauthorized (U.S.C. 1128), Pre-authorized (U.S.C. 1703), and Veterans Millennium (Mill) Healthcare Bill (U.S.C. 1725)
Coordinates activities within the assigned programs to include monitoring Veterans Care Agreements, eligibility determination, and budget impacts
Responsible for identification of Veteran needs, analyzing availability of services, ascertaining sources of services, procuring services, and coordinating receipt of services
Reviews community provider billing and payment information
Monitors usage of care in specific programs
Tracks budget impacts
Requests or makes adjustments to fund control points
Ensures quality of services provided
Interacts with peers, internal customers and external customers in a manner that portrays a positive service and facility
Utilizes strong interpersonal skills, tact, and professionalism at all times
Reviews, utilizes, and analyzes a variety of VA generated reports including the Active Pending Report, No Activity Report, Weekly Throughput Report and Consult Activity Measures Report
Responsible for quality, accuracy, and timely submission of all assigned reports.
Serves as a Service Level Advocate (SLA) for the CITC Service
Responsible for developing, monitoring, and adjusting the budget Service Fund Control Points related to the program
Ascertains budget requirements based on analysis of previous service provided, trends in treatment, statistical information, tracking of costs, and projected patient workload
Provides information on potential impact, proposed adjustments, and justification for changes to budget.
Participates in budget calls and coordinates budget requests or adjustments with the Fiscal Service
Opens and distributes mail and correspondence
Directs phone calls and inquiries
Responsible for copying, scanning, faxing, and preparing correspondence, as well as, maintaining files and records
Maintains supply levels for daily use and orders any required supplies as needed
Serves as the Records Liaison Officer (RLO) for the CITC Service
Prepares reports, attends meetings, and supports inspections related to this assigned duty
Utilizes a variety of software and database packages in support of the program such as: VISTA, Patient Registration, Integrated Fund Control, CPRS, REFDOC, Adobe Acrobat Pro, Secure Messaging, VEText, VA Online Scheduling (VAOS), Health Share Referral Manager (HSRM), Provider Profile Management System (PPMS), Enterprise Precision Scanning and Indexing (EPSI), Enterprise Cloud Fax (ECFax), Consult Tracking Manager Plus (CTM+) and the Patient Advocate Tracking System Replacement (PATS-R)
Serves as the department Automated Data Process Application Coordinator (ADPAC) to ensure employee provisioning for initial computer access and training of users on relevant applications
Responsible for protecting all data from unauthorized release or from loss, alteration, or unauthorized deletion
Other duties as assigned
Work Schedule: Monday-Friday 8:00am-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD300350
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized\
Physical Requirements: The work is primarily sedentary, requiring sitting, standing, walking, bending, and carrying of light objects. The position demands periods of intense concentration and the ability to maintain self-control in challenging and difficult situations.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/18/2024.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
Typing Requirement: This position requires the incumbent be able to type 40 words per minute.
This position requires the skills of a qualified typist. In addition to meeting the experience and or education requirements, you must be able to type at least 40 words per minute. All candidates MUST provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. All candidates must submit documentation of his/her typing proficiency with their application package to clearly indicate the number of words typed per minute.
Example of a Self-Certifying proficiency statement:
Date______________
I , ______________, can type at least 40 words per minute.
Signature in pen
Print/Type Name
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Thorough knowledge of medical and dental terminology, to include anatomy and physiology, as well as pharmaceuticals and prosthetics.
In depth or broad knowledge of a body of purchasing regulations, methods, procedures, and business practices to make purchases involving (1) specialized requirements and/or (2) commercial requirements that have unstable price or product characteristics, hard-to-locate sources, many critical characteristics, or similar complicating factors.
Knowledge of bill of collection and appropriate use of VA Billing Forms, Standard Form (SF) SF1080, SFL081, and SF1 114.
Knowledge of traditional and contemporary medial settings and services.
Knowledge of eligibility requirements, laws, and regulations pertaining to the receipt and entitlement of medical care at VA facilities.
Knowledge of eligibility requirements, laws, and regulations pertaining to the receipt and entitlement of medical care under the Care in the Community (CITC) program.
Knowledge of VA Consolidated Health Record (CHR) and the associated fee medical and dental files as well as the Privacy Act of 1974.
Knowledge of medical claims processing and the ability to meet customer inquiries timely.
Knowledge of billing processes through VA, as well as through the Third-Party Administrator (TPA).
Knowledge of Medical Care Cost Fund (MCCF) recovery processes.
Knowledge of the Federal Prompt Payment act as it pertains to timeliness of claims processing and payment of interest penalties for late processing of contractual payments.
Preferred Experience:
Previous experience in Veterans Affairs treatment programs and policies relating to eligibility.
Knowledge of VA consolidated health record.
Extensive experience in patient scheduling.
Experience in providing excellent customer service.
Knowledge on how to load, edit, and retrieve information in VISTA.
Incumbent should be able to exercise independence and adopt to changing needs and requirements of various CITC programs.
Ability to provide analytical and statistical reports that will be used for management and budget decisions.
Has extensive experience with CPRS, Vista, Outlook and MS Office programs.
You will be rated on the following Competencies for this position:
Administration and ManagementCommunicationsComputer SkillsPlanning and EvaluatingVeteran and Customer Focus
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Contacts
- Address Lexington VA Health Care System
2250 Leestown Road
Lexington, KY 40511
US
- Name: Kendall Bedell
- Phone: 570-550-2839
- Email: [email protected]
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