Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, Advanced Training Center in Harpers Ferry, West Virginia.

Duties

This position provides essential support services to management; works under close supervision in a developmental capacity performing work assignments in preparing the candidate to assist in the day to day functions of the office activities; providing front desk coverage and deliver exceptional customer service to guests. This position starts at a salary of $55,924.00 (GS-07, Step 1) to $88,926.00 (GS-09, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. In this Mission Support Specialist position, you will strengthen the department's ability to protect the homeland by becoming a valuable member of a team of administrative professionals. Your job will include major duties such as: Providing front desk coverage at the lodging facility ensuring all guests receive prompt and courteous service to include greeting guests, check-in/check-out procedures and answering guests' inquiries. Assisting the lodging facility's Event Planning Section by collaborating with event organizers to coordinate logistics, including room setup and breakdown, audiovisual equipment, order requested supplies, and other necessary arrangements. Assisting with various administrative tasks by handling incoming and outgoing correspondence, both electronically and in hard copy, and maintain accurate records and files. Assisting higher graded staff to research, gather and prepare reports for briefings, talking papers and executive summaries for use by management at meetings and conferences. Conducting walk-throughs and inspections of the lodging facility resident buildings to ensure security, safety, and material conditions are satisfactory, and reporting any maintenance issues and/or room discrepancies to the appropriate department.

Requirements

Qualifications

Experience: GS-07: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting with planning, organizing, evaluating, and improving guest services and processes. Assisting with safety inspections of lodging facility buildings. Assigning guests to rooms based on their reservations and resolving any guest issues that may arise. Communicating with housekeeping contractor, maintenance, and security personnel to address guest needs, maintain facility cleanliness, and promptly address any safety or security concerns. Experience: GS-09: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Proficient with Microsoft Office programs, such as Word, Excel, Outlook, and PowerPoint for performing administrative tasks, creating reports, managing reservations, and communicating via email. Analyze and correct discrepancies in spreadsheets, databases, word documents making recommendations for process updates or changes. Assessing situations that are complicated by conflicting and/or incomplete data, requiring general problem solving to isolate issues. Possess strong interpersonal and communication skills to engage with management or guests, addressing their inquiries, concerns, and requests promptly and courteously. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the skills necessary to do this job. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR A bachelor's degree with Superior Academic Achievement (SAA) may also substitute for the experience required. It is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0, excluding pass/fail credits. Pass/fail credits cannot be more than 10% of total credits), or (3) honor society membership. Review Superior Academic Achievement (SAA) to see if you qualify under this provision. Please see www.opm.gov for additional information. GS-09:You may substitute a Master's degree or 2 full years of graduate education or a J.D or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level specified; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.) More information on this qualification standard is located here. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/09/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Training and Development Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]