This position is in the Education Service. The Facility Education Section is responsible for all education and training throughout the organization to include New Employee Orientation, annual mandatory trainings, library services, the Talent Management System (TMS), leadership and development programs, coaching and mentoring programs, simulation, Basic Life Support and Advanced Cardiovascular Life Support education, and other trainings required by the facility, VISN10 or VA Central Office.

Duties

Major duties and responsibilities include but are not limited to the following: Functions as a facility domain manager for the TMS educational package. This system houses each employee's official education and training record, as well as serving as the mechanism for providing computer-based training for employees. As a resident TMS authority, the Program Specialist will assist to identify issues and problems associated with these programs and systems, and using initiative, will implement alternative solutions based on expert knowledge. He/She is responsible to ensure proper implementation of updates and changes in the package. Fields calls from all levels of TMS users requiring assistance and provides solution to problem issues. Responsible for ensuring mandatory training programs are available for staff at all levels of the organization. Duties include maintaining and updating comprehensive information on mandatory training considered for all employees or targeted to specific employees by nature of their profession or job duties. Creates computer-based training modules in the system by working with subject-matter experts. Uses software applications such as Microsoft Word, Excel and PowerPoint, and other software such as Adobe e-Learning Suite (CaptivatPhotoshop, Acrobat, Presenter, etc.) in the completion of the modules. Ensures that custom courses are compliant with the standard set forth in Section 508 of the Rehabilitation Act. Collaborates with other TMS Domain Managers both at the facility and VISN levels in discussion or implementation of education programs for facility and VISN implementation, and overall TMS functionality and operation. Provides technical assistance to those who are developing computer and software training material for targeted audiences that may vary from highly targeted audiences to those that may be mandatory for all employees. Assistance may include determining that material is presented at appropriate educational levels to be pertinent to the target audience, and that a variety of training modes are considered to maximize training effectiveness. Maintains training records in TMS. Ensures education and training records are properly recorded in the tracking package, so reports accurately reflect progress toward the system's continuing education performance standard. Generates reports as needed for all facility performance measures and for departmental tracking. Performs technical duties associated with developing, revising, maintaining, and/or instructing training courses on the operations and maintenance of the TMS structure. Performs work in the development of courses for instructional training programs. Participates substantially in coursework development or modification, and develops complete, full-length courses in well-established areas of a subject matter field. Develops or adapts new or revised training or testing materials for formal course use. Conducts studies and performs analyses on course-related subjects and/or coordinates activities involving programs of instruction. Performs work involving modification (changes/updates) of course materials and plans for specific audiences. Determines the need for additional subject-matter information and meets with representatives within or outside the organization to obtain it. Develops new training or testing materials for formal course use. Produces complete, self-contained training products (courses, aids, methods, training plans, etc.) based on analyses and studies. Determines learning objectives, analyzes learning problems, selects teaching strategies using appropriate models, develops course plans, and creates assessment tools. Instructs courses in a Program of Instruction. Responsible for courses covering both standard, pre-structured, and advanced technical systems or subject matter areas. Responsible for overall maintenance of assigned courses and determines the need for and initiates changes/updates in course content. Adapts or revises courses, as needed, because of subject matter or student problems. Trouble shoots all TMS course reported problems and assignments. Contacts the course requestor about any assignment disputes or questions. Work Schedule: Monday- Friday; 08:00 am - 04:30pm. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Education Program Specialist/PD938090 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement: To meet the basic qualification of the 1720 Education Program Occupational Series: Degree: that included or was supplemented by at least 24 semester hours in a field related to the work of the position to be filled, of which at least 9 semester hours must have been in education courses. OR, Combination of education and experience: at least 24 semester hours in a field related to the work of the position to be filled, of which at least 9 semester hours must have been in education courses, plus appropriate experience or additional education. The experience must reflect the level and kind described in C below. OR, Four years of experience that demonstrated a thorough understanding of the principles and practices underlying the work of this series. This experience must have been of such character and diversity to demonstrate that the applicant possesses an understanding of the field comparable to that normally acquired through successful completion of a full 4- year course of study in an accredited college or university. OR, At least 1 full academic year of professional teaching experience. This experience is defined as full and primary responsibility, under general supervision, for instruction of assigned students in an accredited school or institution. This includes responsibility for preparing and presenting lessons and for evaluation students' progress, including a determination of the students' success of failure to meet course requirements does not meet this criterion. In addition to meeting the Individual Occupational Requirement (IOR), you may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Effective communication techniques (both oral and written) for use in educational product development, reference interviews, interdisciplinary group activities, classes, and all interpersonal relations. Identifying, innovating, creating, modifying, analyzing, evaluating, and planning programs and data to meet specialized information requirements and needs of medical center staff and patients. Marketing and promotion of patient health education services and resources to a variety of user groups who differ in expectations, learning style, culture, and health literacy. Providing consultation to other medical centers about the establishment of patient education resource centers, accounting for the space, budget, and resource allocation limitations and/or opportunities at specific sites. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience/ Education : Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 3 years of progressively higher- level graduate education. You will be rated on the following Competencies for this position: Customer Service Education and Training Interpersonal Skills Computer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position is primarily sedentary, but may require potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Work also involves some carrying and transporting of books, library materials, files and/or office supplies, driving an automobile, etc. Fieldwork may involve traveling to outlying Community Based Outpatient Clinics (CBOCs), meetings and sources of information. Transferring objects, supplies and program materials throughout the Medical Center may be required. Work is usually performed sitting at a desk, in conferences and meetings. Some light physical exertion is necessary. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on program needs. If required as a condition of employment, the incumbent must complete annual Employee Health requirements, such as annual TB screening or testing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. Your official or unofficial transcript must reflect: name of the college or university, full address of the college or university, your name, class title(s) with the number of credits earned/completed, the degree received, if applicable, and date degree conferred. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address John D Dingell Department of Veterans Affairs Medical Center 4646 John R Street Detroit, MI 48201 US
• Name: Blandine King
• Phone: 313-204-6578
• Email: [email protected]