This position is located at the Fredericksburg Health Care Center (FxHCC). The GS-10 Pharmacy Outpatient Technician Supervisor is responsible for the supervision of all outpatient pharmacy technicians and those staff members who fall under the outpatient pharmacy organizational chart, and volunteers. The incumbent operates on a broad delegation of authority with independence of judgment and action.

Duties

Major duties include, but are not limited to: Utilizes and displays tenants of High Reliability Leadership to encourage collaboration amongst pharmacy technicians throughout the service line, utilizing huddles to encourage process improvement and lean management concepts to maximize resource utilization within the organization. Develop the work schedule, plan and grant leave and rotate duties of the pharmacy technician staff. Assures that personnel are scheduled in such a way as to provide consistency of coverage and to accommodate planned leave and promote employee morale, is responsible for tracking and submitting pharmacy technicians time biweekly. Continuously analyzes and reassesses priorities, redirecting staff across the service line to assure that workload demands are accomplished in the most effective, efficient, and economic manner possible. Oversee specialty areas as required and assigned. Engage in development and/or implementation in best practices for clinical technician support of complex operational pharmacy technician programs or clinical pharmacy services. Prepare various management reports as delegated to include, but not limited to: High-cost drug inventory, ward stock, automation, competency, controlled substance reports, clinical technician workload impact, and contract compliance. Serves as a leader to collaborate with pharmacy supervisors and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs, and improve patient care. For identified areas of concerns, works independently to develop potential resolution and action plan to quickly minimize inefficiency or patient safety concerns. Assists in preparation of national, local, and special accreditations of pharmacy service. (Joint Commission, Inspector General, Controlled Substance Inspections, Drug Enforcement Agency) This includes documentation record updates, development of specific training and preparation of staff and compliance of policy and procedures. Proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports. Utilizes knowledge of pharmacy program to develop new standards to determine effectiveness of processes. Performs other duties as assigned. Pharmacy Technician: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Pharmacy-Technician-Career-Flyer.pdf Work Schedule: Monday- Friday (Tour of duty to be discussed during interview process with management) Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available (AD-HOC only) Virtual: This is not a virtual position. Functional Statement #: N/A Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. (1) None required. (2) For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (1) Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT) OR National Health career Association (NHA), Certified Pharmacy Technician (ExCPT). Grandfathering Provision. Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. English Language Proficiency. Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Pharmacy Technician, GS-10. Supervisory pharmacy technicians at this level supervise a group of at least three GS-09 pharmacy technicians at a medical center. They use a broad knowledge of pharmacy operations to supervise complex specialty areas or sections. Employees in this position perform the full range of administrative management and supervisory duties including assigning work; completing performance evaluations; recommending appointment, awards, advancement and disciplinary actions; and identifying continuing education and training needs. Experience. In addition to meeting the basic requirements, one (1) year of progressively complex experience equivalent to the lower grade (GS-9) level. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB as a CPhT. OR (b) NHA as a ExCPT. Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs and meet any additional KSAs for the assignment, if indicated: (a)Ability to analyze data for performance improvement projects, workload analysis and statistical reports. (b)Ability to prepare for and maintain special accreditations, inspections and reviews (e.g., The Joint Commission, Office of Inspector General, American Society of Health System Pharmacists, controlled substances inspections). (c)Ability to solve problems and implement corrective actions to maximize outcomes in their program area. Additional Knowledge, Skills and Abilities (KSAs) for Supervisory Pharmacy Technician. (a) Knowledge of human resources administration, including such functions as the ability to monitor and evaluate performance, interview and select applicants and initiate counseling and/or disciplinary processes. (b) Skill in troubleshooting problems and formulating solutions within complex specialty areas of pharmacy service. Preferred Experience: Pharmacy Technician experience; Knowledge in prescription drug filling, sterile compounding, IV/Chemo. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-10. Physical Requirements: The work requires repetitive motion, standing, walking, reaching, stooping, lifting heavy objects up to 50 pounds, pushing heavy or bulky carts and at times may be physically demanding, sometimes for extended periods of time. Must be able to adjust to changing environments. Must demonstrate the ability to stay on task, to multi-task, and to adapt to the speed of the workflow as required to provide the best customer service possible to the veterans and staff.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond, VA 23249 US
• Name: Nerissa Mckinnie
• Phone: 706-434-9315
• Email: [email protected]