This position is located in the Immigration Records and Identity Services Directorate, National Records Center, Immigration Information and Integrity Branch, Immigration Records Contract Management Section. As an Immigration Management Assistant (OA), you will assist with the administrative and operational functions of USCIS, performing a range of clerical and technical tasks to support management activities and program analysis processes.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Complete a variety of physical, database, and system file checks to prepare cases for adjudication, and coordinate with other units to resolve non-routine issues and cases. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Assist Contract Performance Analysts with inspections, preparation of reports, procedure planning, creating office documents and correspondence, and review of daily deposits. Support various administrative or operational programs by managing inquiries from internal customers using several agency databases and reports. Reviewing and analyzing files to provide case status information and explanation. Handle special mailings, update databases, and maintain files and filing systems.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/19/2024. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Collecting and organizing data into a usable format. Using various types of software to enter and retrieve data from an automated information system. Respond to standard employee inquiries by searching office records and efficiently relaying relevant information to the appropriate staff members. Skilled in managing documents through an automated information system, including receiving, assigning, tracking, reviewing, and verifying materials. OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Assisting Analysts with inspections and preparation of reports and procedure planning. Compiling statistical information to evaluate and project program performance. Collecting data from multiple sources, searching databases, legal documents, procedures, or memos for relevant information. Communicating both in writing and in person to assist employees and other stakeholders. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Using automated resources to compile statistical information that will be used to evaluate and project past, current, and future program performance. Resolving routine problems regarding immigration cases, researching and interpreting guidance for use in reports and/or immigration cases. Providing guidance on immigration policies, procedures, and regulations. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/19/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-05 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]