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Duties

WHAT IS THE TAXPAYER SERVICESDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education The following are the duties of this position at the full working level. Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems. Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships. Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point. Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs. May serve as OJT or formal classroom instructor. Performs other duties as assigned. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-08: To be eligible for this position at this grade level, you must meet the basic requirements below. To be minimally qualified at the GS-08 grade level, you must have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-7) in the Federal Service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience may have been gained in positions dealing with computer terminology, processing methods, controls, media and data flow; or experience requiring proficiency in translating actions into a computer programming language (COBOL, FORTRAN, ALGOL, etc.); scheduling and providing technical computer assistance, support, service, training and advice concerning hardware/software issues to customers; operating, configuring, upgrading installing, modifying and maintaining computer hardware and software; installing, upgrading and maintaining software; and monitoring LAN security configurations; performing daily back-up procedures of LAN files. SPECIALIZED EXPERIENCE GS-09: To be eligible for this position at this grade level, you must meet the basic requirements below. To be minimally qualified at the GS -09 grade level, you must have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-08) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience may have been gained in positions providing training and assistance to user customers; assisting with the administration of the overall computer security program; installing, maintaining and upgrading software; installing and maintaining hardware; advising and providing technical assistance to computer systems users on a wide variety of computer software and hardware issues; and independently analyzing, resolving and correcting discrepancies in routine and complex situations. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Email: [email protected]