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Duties

WHAT IS THE Taxpayer Advocate Service (TAS) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Executive Director Case Advocacy, Intake & Technical Support (EDCA ITS), Quality Review Program (QRP) The following are the duties of this position at the full working level. Position supports the National Taxpayer Advocate Quality Review Program by leading a team of Quality Analysts in the program. Provides general program guidance and makes work assignments under the direction of the Supervisory Program Analyst. Coordinates, directs, and completes special projects. Conducts quality reviews on closed TAS cases. Incumbent provides validation or management review of case reviews completed by Quality Analysts. Participates in the development and refinement of program requirements and measures and assesses program performance, identifies problem areas, trends, and deficiencies, and develops solutions. Acts as a consultant to management on a wide range of evaluative methods and processes and establishes process control systems for measuring the quality of key operational program elements and conducts statistical work measurement studies. Provides oral and/or written analysis, summaries, or high-level overviews as needed. Guides and/or directs activities between TAS National Office and local area offices to identify and address system problems. Analyzes areas of the Taxpayer Advocate Quality Review Program operations, procedures, and reports; recommends and/or initiates modifications. Reviews project objectives and resource utilization in order to correct existing program deficiencies. Incumbent provides necessary, oral or written, guidance to the Taxpayer Advocate Quality Review Program staff, and local area Quality Analysts, and members of process analysis projects. Leads and/or participates in process analysis to reduce taxpayer burden and improve customer satisfaction. Plans, formulates, and initiates special research studies in various phases of the Taxpayer Advocate Quality Review Program operations. Incumbent contributes proper coordination of Taxpayer Advocate processes, procedures in all functional activities and develops operational information for establishment of annual operating goals.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-12 SPECIALIZED EXPERIENCE: SPECIALIZED EXPERIENCE GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience leading major project assignments that required a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, sufficient to accomplish complex projects or studies broad in scope and magnitude; Experience with a wide range of laws, policies, regulations, and precedents applicable to the segment(s) of the Service's program affected by the assigned project or study; Experience with management principles and processes to perform project management duties effectively; Experience coordinating and integrating project objectives and recommendations with key line and/or staff functions of the Service; Experience communicating both orally and in writing; Experience with case advocacy and case work processes. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND GS-12 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TAS - Deputy National Taxpayer Advocate 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748